RVP, Premium + Support - 10966 at Coupa Software

Philadelphia, Pennsylvania, United States

Apply Now

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent experience
5+ years of experience in Technical Account Management (TAM), Solutions Engineering, or a high-touch technical consulting role within a SaaS environment
2+ years of direct people management experience, leading a technical or customer-facing team
Deep understanding of enterprise-level Cloud/SaaS architecture, system integration patterns (APIs, web services), and technical troubleshooting methodologies
Exceptional executive presence and communication skills

Responsibilities

Own the strategy and operational readiness for scaling the TAM function as part of the multi-tiered Premium offerings, ensuring consistency and quality across all delivery tiers
Formalize the execution and reporting structure for high-value services, ensuring they align with the described outcomes (e.g., generating an Actionable Report and Prioritized Roadmap from a Success Check)
Define and monitor key performance indicators (KPIs) and objectives (e.g., customer retention/GRR, adoption rates, successful release adoption, response/resolution times for premium escalations)
Establish and standardize workflows, best practices, and playbooks for key deliverables, including Success Checks, Release Guidance, and Prescriptive Solution Reviews
Ensure the Premium Plus team successfully drives adoption of new features, provides expert optimization advice, and ultimately helps customers maximize their ROI on the Coupa solution
Work closely with Sales and Customer Success teams to articulate the value of Premium offerings and identify opportunities for additional Professional Services engagements (including Prescriptive Solution Reviews)
Systematically gather and communicate technical feedback, product gaps, and performance issues from Premium customers back to Product and Engineering to influence the Coupa roadmap
Recruit, train, coach, and manage a high-performing team of Technical Account Managers, fostering a culture of technical expertise, customer advocacy, and proactive service delivery

Skills

Key technologies and capabilities for this role

Technical Account ManagementCustomer SuccessTeam BuildingStrategic PlanningOperational ExcellenceService Level ManagementRelease ManagementCross-Functional CollaborationCustomer ROI Optimization

Questions & Answers

Common questions about this position

What is the salary or compensation for the RVP, Premium + Support role?

This information is not specified in the job description.

Is this RVP position remote or does it require office work?

This information is not specified in the job description.

What skills or experience are required for this RVP role?

This information is not specified in the job description.

What is the company culture like at Coupa?

Coupa has a collaborative culture driven by transparency, openness, and a shared commitment to excellence, valuing collaboration and teamwork.

What makes a strong candidate for the RVP, Premium + Support position?

A strong candidate is a leader experienced in building and scaling teams of Technical Account Managers, owning strategy and operations for premium customer success, and collaborating across Support, Engineering, Product, and Professional Services.

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free