RR-0103055 - Sr Analyst I Infrastructure Services at DXC Technology

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field
ServiceNow CMDB Micro-Certification (mandatory)
ITIL Foundation Certification (preferred)
10+ years of overall IT experience, with 4-5 years dedicated to CMDB management and configuration analysis
Strong expertise in ServiceNow CMDB implementation and maintenance
Proven track record in designing and implementing configuration management processes
Proficiency in ServiceNow platform, especially CMDB, Discovery, and ITOM modules
Strong understanding of ITIL processes, especially Configuration, Asset, and Change Management
Hands-on experience with scripting languages and automation tools used in ServiceNow
Experience integrating CMDB with monitoring, event management, and other IT tools
Strong analytical and problem-solving skills with attention to detail
Excellent communication and stakeholder management abilities
Ability to work independently and collaboratively in a fast-paced environment

Responsibilities

Oversee the design, implementation, and continuous improvement of the ServiceNow CMDB
Ensure the accuracy and completeness of CI (Configuration Item) data through audits and reconciliation
Establish and enforce data governance policies and standards for CMDB
Define and implement configuration management processes, policies, and procedures
Collaborate with IT and business stakeholders to align CMDB data with organizational needs
Monitor and resolve issues related to CMDB performance and compliance
Lead integration of CMDB with other ITSM/ITOM modules such as Incident, Problem, Change, and Asset Management
Develop and manage automation workflows to enhance CMDB data population and updates
Leverage deep knowledge of ServiceNow CMDB architecture, modules, and capabilities
Provide technical expertise in designing CMDB structures and service models
Stay updated on ServiceNow platform enhancements and best practices
Develop dashboards and reports to monitor CMDB health and usage metrics
Provide insights to IT and business teams to drive improvements in IT operations and services

Skills

Key technologies and capabilities for this role

ServiceNowCMDBConfiguration ManagementITSMITOMITILAutomationData GovernanceDashboardsIntegrationService Models

Questions & Answers

Common questions about this position

What salary or compensation is offered for this Sr Analyst role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What key skills and experience are required for this role?

Candidates need 10+ years of IT experience with 4-5 years in CMDB management, strong expertise in ServiceNow CMDB implementation, proficiency in ServiceNow platform (CMDB, Discovery, ITOM), ITIL processes, scripting, and integration experience. Soft skills include strong analytical and problem-solving abilities, communication, and stakeholder management.

What is the company culture or work environment like at DXC Technology?

This information is not specified in the job description.

What certifications and qualifications make a strong candidate for this position?

A Bachelor’s degree in Computer Science or related field is required, along with mandatory ServiceNow CMDB Micro-Certification and preferred ITIL Foundation Certification. Highlight 10+ years IT experience focused on CMDB and proven ServiceNow expertise in your application.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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