[Remote] Robot Master Quality Assurance & Team Development Specialist (Internal process) at Keywords Studios

Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, RoboticsIndustries

Requirements

At least 1 year of experience as a Robot Master
Deep understanding of Robot Master tools, processes, and operational workflows
Excellent attention to detail, observation, and analytical skills
Critical thinking and problem-solving abilities
Strong communication skills, both written and verbal, with the ability to deliver constructive feedback effectively
High level of autonomy, reliability, and professionalism
Strong collaboration and teamwork skills
Good proficiency in the English language

Responsibilities

Conduct shadowing sessions to perform live quality checks and ensure operational excellence
Evaluate adherence to established processes, procedures, and safety rules
Document findings from QC sessions and track performance trends
Monitor post-training performance and ensure LMS compliance
Work with leadership to adapt and improve QC frameworks
Act as a subject matter expert for the team, guiding decisions in complex or high-pressure situations
Train and evaluate new hires during Starter Training sessions
Contribute to the planning and design of Starter Training programs
Provide clear, constructive feedback to Robot Masters and Team Leaders
Develop long-term development plans and help agents reach advanced skill levels
Assess operational speed, use of tools, and robot maneuvering skills
Analyze incidents, maintain the Incident Tracker database, and follow up to prevent recurrence
Create and monitor CS/IT tickets and ensure proper resolution
Identify trends and opportunities to improve processes and operational efficiency
Collaborate with training, leadership, and management teams to ensure clarity and consistency
Provide timely, structured feedback to support continuous improvement
Interpret and communicate support policies and procedures to the team
Promote a culture of continuous learning and professional growth

Skills

Key technologies and capabilities for this role

Quality AssuranceTeam DevelopmentShadowing SessionsPerformance MonitoringTrainingProcess ImprovementSubject Matter ExpertOperational ExcellenceFeedback ProvisionDocumentation

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What skills are required for the Robot Master Quality Assurance & Team Development Specialist role?

Key skills include conducting shadowing sessions for quality checks, acting as a subject matter expert to guide complex situations, training and evaluating new hires, analyzing operational performance and incidents, and collaborating with teams for clear communication.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture emphasize for this team?

The role focuses on fostering a culture of continuous learning, maintaining high operational standards, and supporting team growth through training, feedback, and process improvements.

What makes a strong candidate for this position?

Passionate, detail-oriented professionals with skills in quality assurance, team training, analytics, leadership in high-pressure situations, and clear communication will stand out.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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