Risk Client Onboarding Sr. Specialist - Hybrid at Northwestern Mutual

Milwaukee, Wisconsin, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, InsuranceIndustries

Requirements

Bachelor's degree in business or equivalent combination of education and progressively responsible work experience
Minimum of three years of financial services experience with demonstrated knowledge and understanding of Northwestern Mutual risk products, markets, technologies, and services
1-2 years of experience preferred with field risk operations activities such as input, monitoring underwriting cases, and executing policy delivery tasks
Highly motivated and self-directed with the ability to manage and prioritize concurrent assignments
Strong customer service skills
Comfortable learning new technology and tools
Preferred – experience working with or as part of NM field force
Preferred – experience building new processes/process improvement
Ability to build relationships, apply knowledge across complex business areas, and effectively navigate the organization to solve problems and find solutions; deals well with ambiguity
Strong consultation, organizational, and communication skills including ability to establish rapport
Strong mentoring/coaching skills and the ability to lead development and training of junior team members
Ability to influence without authority
Demonstrated problem solving through analytical ability, judgment, and decision-making skills; focuses on the best interest of the service experience while complying with all relevant laws, regulations, and policies
Demonstrated interpersonal, leadership, and verbal and written communication skills

Responsibilities

Serve as primary point-of-contact and process expert for assigned field partners (financial reps, field leaders, network office team members) who engage in onboarding services
Expedite onboarding processes, negotiate resolutions, and provide proactive onboarding case consultation
Initiate applications, enter data provided by the field, monitor and gather additional requirements during underwriting, and assist advisors with policy delivery - all with a high degree of accuracy
Track status of applications as they move through various stages of application input, underwriting, and policy delivery
Apply critical thinking and good judgment to resolve requests or issues related to risk applications; determine when to elevate those requiring more advanced knowledge
Lead weekly calls with advisors subscribed to the service to give status updates or background information on ‘in process’ work as well as work through best practices with advisors so that they can fully leverage our services and Home Office technology
Recommend and implement improvements to standard work and/or work processes
Mentor less experienced staff in technologies and standard work
Perform quality checks for peers and more junior staff
De-escalate issues and conflicts while creating, maintaining, and reestablishing, when needed, confidence in HO resources
Demonstrate strong understanding of business priorities and identify process or technology enhancements that will improve network office, advisor, field team member, and home office experience

Skills

Key technologies and capabilities for this role

financial servicesrisk productsunderwritingclient onboardingdata entryprocess improvementcritical thinkingmentoringquality checkstechnology enhancements

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This is a hybrid role requiring 3 days in the office.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key qualifications and skills required for this role?

A Bachelor's degree in business or equivalent experience is required, along with a minimum of three years of financial services experience demonstrating knowledge of Northwestern Mutual risk products. Preferred skills include 1-2 years in field risk operations, strong customer service, consultation and communication skills, problem-solving, mentoring abilities, and comfort with new technologies.

What does the team structure or mentoring look like in this role?

The role involves mentoring less experienced staff, performing quality checks for peers and junior staff, and leading weekly calls with advisors, indicating a supportive team environment focused on development and collaboration.

What makes a strong candidate for this position?

Strong candidates will have 3+ years in financial services with Northwestern Mutual risk product knowledge, experience in field risk operations, excellent customer service and communication skills, problem-solving abilities, and mentoring experience, plus preferred process improvement and field force exposure.

Northwestern Mutual

Provides financial security services, and wealth management

About Northwestern Mutual

Northwestern Mutual offers personalized financial planning, life insurance, and investment services, leveraging leading-edge technology to manage over $125 billion in client assets for more than 4.5 million clients.

Milwaukee, WisconsinHeadquarters

1856Year Founded

N/ACompany Stage

Consulting, Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Growing your Career

Compensation & Time Off

Insurance plans

Health Savings Account

Wellness programs & resources

401(k) plan and cash balance contributions

Risks

Fintech platforms like Carefull challenge traditional financial advisory services.

Internal competition may arise from Wellthi's focus on the Black community.

Customer dissatisfaction may grow due to increased retirement age expectations.

Differentiation

Northwestern Mutual maintains the highest financial strength ratings in the industry.

The company launched 'The Great Realization' campaign to refocus customer priorities.

Northwestern Mutual offers a unique Long-Term Advantage product with life insurance benefits.

Upsides

The aging population increases demand for retirement planning and long-term care solutions.

Partnerships with tech firms enhance Northwestern Mutual's data analytics capabilities.

Digital transformation in insurance leads to more personalized customer experiences.

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