[Remote] Risk Analyst at Bloomerang

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, NonprofitIndustries

Requirements

Exceptional research and investigative skills
Strong communication skills, and the ability to communicate empathetically to the customer, while not biasing your risk assessment
Confidence in working independently or with a team
Experience managing work streams and processes with minimal oversight
Awareness of one or more payment platforms and related operational procedures
A solid understanding of NACHA and Card Association rules and regulations, including experience managing risk around returns, reversals and chargebacks
Knowledge of relevant compliance laws and regulations
Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission
Nice to have: Experience with data visualization and analytics tools such as Looker or Tableau

Responsibilities

Conduct research to identify trends, outliers, patterns and insights relating to the performance and fraudulent or suspicious transaction activity of customers
Make “next step” recommendations to Senior Leadership on customer accounts that are presenting fraud or risk exposure to Bloomerang
Utilize research and analytical tools to make quality decisions regarding risk alerts ensuring the prioritization in accordance with risk severity
Leverage data to come up with insights to help develop risk policies that will align with departmental objectives and create value for Bloomerang and its customers
Work with the Product, Engineering, and CX teams to educate and implement best practices in process design, monitoring, and reporting of fraud

Skills

Risk Management

Fraud Detection

Data Analysis

Transaction Monitoring

Analytical Tools

Policy Development

Communication

Problem-Solving

Bloomerang

Donor management software for nonprofits

About Bloomerang

Bloomerang provides donor management software specifically designed for nonprofit organizations to improve their relationships with donors. The software offers a detailed overview of donor engagement by analyzing past interactions, which helps nonprofits identify their most promising prospects and retain existing donors. Bloomerang's tools include donor data management, social media monitoring, and straightforward reporting features, all aimed at enhancing donor engagement and retention. Unlike many competitors, Bloomerang emphasizes user-friendliness, requiring little training, making it ideal for organizations that experience high staff turnover. The company operates on a subscription model, generating revenue through software licenses, and its primary goal is to reduce donor attrition and increase revenue for its clients by implementing best practices in donor engagement.

Indianapolis, IndianaHeadquarters

2012Year Founded

$904.6KTotal Funding

DEBTCompany Stage

Enterprise Software, Social ImpactIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Risks

Increased competition from Blackbaud and Salesforce.org pressures Bloomerang to innovate rapidly.

Qgiv acquisition may pose integration challenges, affecting service continuity and brand identity.

Dependence on strategic investments could pressure Bloomerang for rapid growth, affecting stability.

Differentiation

Bloomerang offers AI-driven personalization to enhance donor engagement and retention.

The platform provides advanced reporting tools for volunteer impact analysis and grant support.

Bloomerang's user-friendly design requires minimal training, ideal for high staff turnover nonprofits.

Upsides

Strategic investments position Bloomerang for accelerated growth and innovation in nonprofit technology.

The acquisition of Qgiv expands Bloomerang's fundraising technology capabilities for nonprofits.

Record-breaking $56 million raised on GivingTuesday demonstrates Bloomerang's fundraising effectiveness.

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