Risk & Change Lead at TSMG

Palo Alto, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Operations, Business ServicesIndustries

Requirements

At least a Bachelor’s degree in Business Administration, Operations Management, or a related field
5–8 years of experience in risk management, change management, or operational governance roles
Background in supply chain, manufacturing, managed services
Professional certifications preferred: Prosci, PMP, PRINCE2, ISO 31000, or Lean Six Sigma
Experience working with field-based or multi-client operational environments
Strong understanding of risk management and change frameworks (ISO 31000, Prosci, or ITIL)
Experience in business operations, preferably in consulting, staffing, or field services contexts
Excellent analytical and problem-solving skills with high attention to detail
Strong communication and stakeholder management skills, able to influence cross-functional and client teams
Ability to work independently in fast-paced, multi-project environments
Proven experience facilitating workshops, risk reviews, or impact assessments
Familiarity with operational tools and Google Suite

Responsibilities

Develop, implement, and maintain a risk management framework aligned with operational delivery models and client requirements
Identify, assess, and monitor operational, safety, compliance, and resource risks across field and desk projects
Lead risk assessments during project onboarding, transitions, and delivery phases
Define and maintain a risk register, ensuring timely updates and mitigations
Facilitate root cause analysis (RCA) and lessons learned sessions after incidents or escalations
Partner with clients and internal stakeholders to align on risk controls and response plans
Design and execute change management plans to support new processes, technologies, and client requirements
Conduct impact assessments and stakeholder analyses for operational or system changes
Develop communication and training materials to support adoption of new ways of working
Ensure change initiatives are tracked, evaluated, and embedded into standard operating procedures (SOPs)
Drive continuous improvement through feedback loops and structured change reviews
Act as a trusted advisor to client and internal leaders on operational risk and change readiness
Mentor and support the Risk & Change Coordinator in implementing day-to-day activities
Report risk and change metrics to senior management and clients
Promote a culture of risk awareness, transparency, and operational accountability

Skills

Risk Management

Change Management

Risk Register

Root Cause Analysis

Stakeholder Analysis

Impact Assessments

Continuous Improvement

Lessons Learned

Operational Governance

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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