[Remote] Revenue Operations Analyst at ZipRecruiter

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

1+ years of Sales / Revenue Operations experience
Bachelor’s degree
Demonstrated performance in Sales / Revenue Operations role
Intermediate proficiency with Microsoft / G-Suite applications
Technologically adept with Salesforce.com experience (certification(s), a plus)
Highly self-motivated with a consistent track record to act resourcefully and meet deadlines
Steadfast focus on problem solving and process improvement
Exceptional at working as part of a team and independently in a fast-paced, constantly evolving environment
Strong communication skills (written & verbal) and comfort speaking in groups
Detail-oriented, organized, and strong time-management skills
Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
Easily builds rapport and establishes relationships with customers and colleagues
Listens patiently, probing for and clarifying to get necessary details
Excellent problem-solving skills working in ambiguity and limited direction

Responsibilities

Develop in-depth knowledge of all ZipRecruiter’s product offerings and internal sales procedures and rules of engagement
Triage issues reported by the Sales, Marketing, Customer Success departments
Provide day to day support of all things related to Salesforce accounts & books of business
Develop reports and dashboards to support the delivery of business key metrics
Maintain documentation of common problems and solutions to enable quick ticket resolution
Collaborate with cross-functional teams to create and optimize processes, playbooks, toolkits, and other resources that improve efficiencies
Assist with various projects and tasks, including system customizations, support, trainings, and data management for Salesforce and other Revenue Operations applications
Regularly create, update and publish process documentation for sales
Work cross-functionally with CRM IT team to execute technology changes
Partner with team members to build out and optimize processes to enable our sales teams to increase productivity
Assist with implementation and administration of Revenue Operations tools ensuring stakeholders have the tools they need to succeed by evaluating usage and capability of the tools currently in use
Work closely with leadership to identify the opportunities, develop an action plan, monitor execution, and report outperformance
Working with marketing to support sales teams with top of funnel and lead nurturing campaigns
Train new and existing team members on our processes and technologies
Work with peers and leadership to develop organizational goals

Skills

ZipRecruiter

Online job search and recruitment platform

About ZipRecruiter

ZipRecruiter connects job seekers with employers through an online employment marketplace. The platform allows users to search millions of job listings and apply with a single click, simplifying the hiring process. A key feature is "Phil," an AI-driven personal recruiter that assists job seekers by helping them find opportunities, offering application tips, and providing updates on their application status. ZipRecruiter serves a wide range of clients, from small businesses to large enterprises, enabling employers to post jobs, search for candidates, and manage applications efficiently. The company operates on a subscription model, where employers pay to access job listings and the candidate database. This model supports ongoing improvements to their technology and services. ZipRecruiter stands out from competitors with its user-friendly interface, advanced AI capabilities, and strong customer support, aiming to make job searching and hiring more effective for everyone.

Santa Monica, CaliforniaHeadquarters

2010Year Founded

$261.7MTotal Funding

IPOCompany Stage

Consulting, EducationIndustries

1,001-5,000Employees

Benefits

Competitive Compensation

Health, Dental & Pet Insurance

Flexible Time Off

Generous Parental Leave

Volunteer Program

Risks

Increased competition from AI-driven platforms like LinkedIn and Indeed.

Economic uncertainties may reduce hiring budgets, impacting subscription revenue.

AI integration raises privacy concerns and regulatory scrutiny affecting operations and trust.

Differentiation

ZipRecruiter's AI-driven recruiter 'Phil' offers personalized job search assistance 24/7.

The platform's user-friendly interface simplifies the hiring process for employers and job seekers.

ZipRecruiter's subscription model provides a steady revenue stream for continuous technology investment.

Upsides

Integration with iCIMS ATS enhances recruitment efficiency and reduces candidate drop-off rates.

Acquisition of Breakroom boosts employer branding and attracts more job seekers.

2024 Labor Market Outlook report helps tailor services to emerging industry demands.

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