Revenue & Customer Operations Manager at Auctane

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Retail, Supply ChainIndustries

Requirements

2+ years of experience in revenue operations, sales operations, customer operations, or strategy roles in fast-growth environments
Enthusiasm for diving into operational details and hands-on implementation
Proven track record of questioning the status quo and driving meaningful improvements
Highly detail-oriented and organised, with excellent written communication skills
Strategic mindset focused on initiatives that move the needle for the organisation
Highly analytical and technically inclined, able to dive deep into processes and systems
Strong work ethic with a "get stuff done" mentality, balancing speed with quality
Comfortable working across multiple functions and wearing different hats as needed
Fluent in English, with strong written and verbal communication skills

Responsibilities

Support leadership team on strategic projects from planning through execution to build a world-class revenue operations function
Own and implement process improvements that optimise workloads across the full customer journey - from sales and onboarding through expansion and retention
Work as the interface between go-to-market teams and the broader organisation, scoping automation opportunities and ensuring seamless communication
Coordinate and manage essential revenue operations processes, ensuring alignment with strategic goals
Conduct reporting and data analysis across sales, customer success, and operations to drive insights and decision-making
Document and communicate operational changes across the organisation
Identify and implement tooling and systems improvements to support revenue growth

Skills

Key technologies and capabilities for this role

Revenue OperationsCustomer Success OperationsProcess ImprovementData AnalysisReportingAutomationSales OperationsStrategic PlanningCross-functional CollaborationCustomer Lifecycle Management

Questions & Answers

Common questions about this position

What experience is required for the Revenue & Customer Operations Manager role?

Candidates need 2+ years of experience in revenue operations, sales operations, customer operations, or strategy roles in fast-growth environments.

Is this position remote or hybrid?

The position is hybrid.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of work environment or company culture can I expect at Auctane?

Auctane is a fast-growth startup backed by Y Combinator and General Catalyst, focused on AI-driven retail transformation, where you'll work in a lean, scaling environment emphasizing operational excellence and cross-functional collaboration.

What makes a strong candidate for this Revenue & Customer Operations Manager position?

A strong candidate has a proven track record of driving operational improvements in fast-growth settings, is highly analytical and detail-oriented, with a strategic mindset, strong communication skills, and a 'get stuff done' mentality comfortable wearing multiple hats.

Auctane

Provides shipping and logistics technology solutions

About Auctane

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Data & AnalyticsIndustries

1,001-5,000Employees