Retention Specialist I - Policygenius
ZinniaSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Insurance, Property and CasualtyIndustries
Requirements
Candidates should possess strong customer service and communication skills, along with a sales focus, and be technologically savvy with the ability to connect and communicate in a fast-paced environment. They must also be available for the full 12-week training duration and a permanent work schedule requiring potential evening hours. Applicants must be located outside of California, Nevada, and New York.
Responsibilities
As a Retention Agent, you will contact customers to provide a full range of services designed to retain business and increase customer awareness of the Nationwide brand, processing policy-related additions, changes, and other processing activities. You will also make and receive calls from current policyholders to perform retention-related activities, including cross-selling additional Nationwide products, contacting policyholders after claim closure, and contacting customers to save policies from cancellation. Furthermore, you will acquire trailing documents, respond to ad hoc retention-related requests, and provide back-up support to sales agents by selling new property/casualty insurance business.
Skills
Customer Service
Communication
Sales
Remote Work Technology
Internet Troubleshooting
Nationwide
Provides insurance and financial services
About Nationwide
Nationwide provides insurance and financial services to individuals and businesses across the United States. Their product offerings include auto, home, life, and commercial insurance, as well as retirement and investment solutions. The company operates by underwriting insurance policies and managing investment portfolios, earning revenue through premiums, investment income, and fees for financial services. What sets Nationwide apart from its competitors is its focus on leveraging technology to improve claims processing and policy management, along with its commitment to customer service. Additionally, Nationwide partners with organizations to offer financial education resources, particularly for retirees, aiming to ensure financial security and protect the futures of its clients.
Columbus, OhioHeadquarters
1925Year Founded
$769.7MTotal Funding
N/ACompany Stage
Consulting, Financial ServicesIndustries
10,001+Employees