Retail Technician (Hybrid) at US Foods

Rosemont, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, Retail TechnologyIndustries

Requirements

2 years of experience configuring and troubleshooting retail Point of Sale systems in a Dynamics 365 environment

Responsibilities

Configure Microsoft Dynamics 365 Point of Sale (Store Commerce App) hardware and peripherals including Windows computers, scales, printers, monitors, payment terminals, pin pads, hand scanners, and cash drawers
Configure Microsoft Dynamics 365 Retail oriented settings including retail parameters, store layouts, registers, and hardware profiles
Configure and troubleshoot OPOS layer drivers for retail devices used by Dynamics 365 to ensure functional retail hardware
Configure and troubleshoot payment processing devices and concepts in a retail environment
Tier 3 troubleshooting of Dynamics 365 hardware and software issues by collaborating with retail store employees, Business Analysts, and IT professionals inside and outside the company
Assist with after-hours Microsoft Dynamics 365 Production and non-Production deployments, including conducting post-deployment checkout processes
Assist with new store openings, configure store peripherals and Dynamics 365 settings
Triage, troubleshoot and resolve tickets from Service Manager ticketing system during work hours and on call hours
Hands on experience with Windows Desktop and Server configuration including Registry, Driver installation, Device Manager, and IIS
Collaborate with technical teams (Tech Engineering, Server Support, Network Engineering, etc.) to solve Dynamics 365 incidents via email, Teams, and meetings
Understanding of WLAN Technologies, Wireless concepts, LAN technologies such as TCP/IP networking, DHCP, and DNS
Create documentation and articles to allow Tier I support to resolve repeat issues
Create technical documentation to enable faster future resolution of problems
Work collaboratively in an Agile environment and manage assigned user stories and tasks using Jira and/or Azure DevOps
Other duties as assigned by manager

Skills

Microsoft Dynamics 365

Point-of-Sale

Hardware Configuration

OPOS Drivers

Retail Parameters

Hardware Profiles

Troubleshooting

Windows

Scales

Printers

Payment Terminals

Scanners

FreedomPay

RF Smart

Avalara

US Foods

Food distribution for restaurants and healthcare

About US Foods

US Foods is a leading food distributor in America, providing a wide range of food products and services to restaurants, healthcare facilities, and other food service operators. The company offers over 350,000 products, including fresh produce and culinary equipment, and operates by purchasing food in bulk and selling it to clients while also offering services like culinary expertise and business consulting. With a strong logistics network that ensures timely deliveries, US Foods also supports clients with solutions like the "Make It Now" platform during challenging times. Additionally, the company is committed to social responsibility, having donated over $32 million in food and supplies for hunger relief during the COVID-19 pandemic.

Rosemont, IllinoisHeadquarters

1853Year Founded

$340.5KTotal Funding

IPOCompany Stage

Food & Agriculture, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

Paid Time Off

Short-term and Long-term Disability

Employee Stock Purchase Plan

Life Insurance

Flexible Work Hours

Risks

Potential E. coli contamination from Taylor Farms onions could harm US Foods' reputation.

$500 million senior notes issuance increases financial risk if debt obligations aren't met.

Expansion in Buda involves significant capital investment, risking financial strain.

Differentiation

US Foods offers over 350,000 diverse products to meet varied customer needs.

The 'Make It Now' platform aids clients in recovery and reopening efforts.

US Foods provides value-added services like culinary expertise and business consulting.

Upsides

Expansion in Buda, Texas, will create 165 new jobs by December 2026.

Flexible scheduling and seven-day delivery model enhance customer service.

Advancements in cold chain logistics improve perishable food distribution efficiency.

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