Retail Store Manager at Comcast

Redmond, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Media, TechnologyIndustries

Requirements

Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Typically manages a team of 8-12 direct reports
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team

Responsibilities

Delivers a best in class experience for customers and their store team
Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores
Delivers tight operational and financial controls in a cost-effective manner
Hires, coaches and evaluates personnel based on performance standards
Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews
Develops processes and procedures to drive department efficiencies, assist in development and meeting of departmental budget
Manages team which may include exempt and non-exempt employees
Provides subject matter guidance to employees as required
Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business
Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability
Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance
Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience
In-store owner for merchandising, brand, resets and all associated training compliance
Coaches and develops team members on how to position all company products with customers
Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures
Responsible for appropriate staffing levels and efficient scheduling
Leverages available tools to monitor customer feedback, coach and take action to improve the store experience
Reviews and analyzes operational and financial reports to improve operational performance and metrics
Builds collaborative relationships with market, region and division stakeholders
Follows and administers cash handling policies and procedures
Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class
May participate in retail test and pilot experiences related to product, store design and operational improvements
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

Retail ManagementTeam LeadershipCustomer ServiceSales ManagementPerformance CoachingBudget ManagementEmployee HiringOperational EfficiencyTrainingFinancial Controls

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What are the key responsibilities of the Retail Store Manager?

The role involves delivering exceptional customer and employee experiences, achieving sales goals, managing operations, hiring and coaching team members, and ensuring financial targets are met.

What skills or experience are required for this role?

Strong leadership, team management, sales excellence, operational efficiency, customer service, coaching, and financial reporting skills are essential.

What is the company culture like at Comcast?

The culture emphasizes teamwork, innovation, development, feedback/coaching, sales and service excellence, training, personal accountability, and high performance.

What makes a strong candidate for the Retail Store Manager position?

Candidates who excel in leadership, team development, achieving sales targets, operational management, and fostering a customer-focused environment with a passion for innovation and teamwork stand out.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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