Retail Service Associate at Comcast

Troy, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, Telecommunications, MediaIndustries

Requirements

Strong understanding and enthusiasm for technology, especially company products and services
Ability to carry and lift up to 25 pound boxes
Ability to stand and move about the store constantly
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Understand Operating Principles and apply them to job performance
Own the customer experience
Be enthusiastic learners, users and advocates of company technology, products and services
Win as a team by working together and being open to new ideas
Be an active part of the Net Promoter System (joining huddles, making call backs)
Drive results and growth
Support a culture of inclusion

Responsibilities

Support the store team to deliver a best in class customer experience
Provide great support to customers and the store team while striving for improvement
Maintain accurate inventory, clean stores, tight back of house spaces
Ensure excited customers who return to learn more
Work on straightforward tasks using established procedures
Be a go-to resource supporting the store team in front and back of the store
Constantly scan the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning; report exceptions to leadership
Greet customers during busiest moments, connect them to a sales consultant timely, demonstrate company technology to new customers
Frequently check and inspect back of store for clean, secure and appropriately placed inventory
Assist with receiving inventory and properly stocking back of house to store standards
Help leadership with weekly cycle count process and look for improvement opportunities
Know current processes and procedures and suggest improvements for customer/store experience
Readily adjust and adapt to store management priorities and direction, demonstrating professionalism and integrity
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesInventory ManagementStore OperationsTechnology ProductsTeam Support

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the salary range for the Retail Service Associate role?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

Key responsibilities include supporting the store team for customer experience, maintaining clean and organized store areas, managing inventory, greeting customers, and demonstrating company technology. Physical ability to lift up to 25 pounds and work nights/weekends is required.

What is the work schedule like for this position?

The role requires regular, consistent and punctual attendance, with the ability to work nights and weekends, variable schedules, and overtime as necessary.

What does Comcast's company culture emphasize?

Comcast emphasizes passion for teamwork, innovation in media and technology, putting customers first, and operating principles that guide how employees do their job.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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