Retail Sales Associate Part Time at BJ's Wholesale Club

Freeport, New York, United States

BJ's Wholesale Club Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries

Requirements

  • Acts with honesty and integrity
  • Leads with the member in mind to address concerns and escalate as appropriate
  • Ensures a safe and positive environment for members and team
  • Embraces inclusion and diversity through collaboration and respect
  • Works as a team to achieve goals
  • Moves with speed and agility
  • Innovates and adapts
  • Maintains a friendly and positive attitude
  • Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
  • Understands how to access and read production and/or financial performance reporting for the department

Responsibilities

  • Executes Acquisition 365
  • Renews, upgrades, and cross-sells BJ’s Loyalty Programs
  • Handles merchandise returns, exchanges, pick-ups, and general customer service inquiries
  • Provides excellent and efficient member service
  • Carries out job functions and responsibilities as assigned
  • Supports the application of club policies, procedures, and compliance
  • Strives for flawless execution and holds self accountable
  • Delivers service excellence through all points of contact
  • Resolves and deescalates member concerns
  • Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
  • Works as a team to deliver GOLD club standards daily (Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized)
  • Promotes BJ’s value proposition regarding acquisition, retention, perks, and Member experience
  • Converts potential members by actively pitching all membership programs in accordance with company policies and practices
  • Sells BJ’s membership products to potential new and existing members with high energy and determination
  • Drives toward goal achievement defined by business benchmarks and results
  • Delivers superior customer service as a first line point-of-contact regarding membership and credit card applications

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesMerchandise ReturnsExchangesLoyalty ProgramsCross-Selling

Questions & Answers

Common questions about this position

What benefits are offered to part-time Retail Sales Associates at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s Memberships for you and a household member, generous paid time off, flexible health benefits with medical, dental, vision options, 401(k) with company match, and an Employee Stock Purchase Plan at a 15% discount. Eligibility requirements vary by position.

Is this Retail Sales Associate position remote or part-time?

This is a part-time position, and no remote work option is mentioned, indicating it is likely an in-club retail role.

What skills are needed for the Retail Sales Associate role?

Key responsibilities include executing Acquisition 365, managing BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick-ups, and customer service inquiries, while providing excellent member service with speed, honesty, integrity, and a positive attitude.

What is the company culture like at BJ's Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, respect, speed, agility, innovation, and delivering GOLD Member Standards with a member-first focus.

What makes a strong candidate for this Retail Sales Associate position?

Strong candidates demonstrate excellent customer service, ability to resolve member concerns, commitment to team goals, a positive attitude, speed, agility, and adherence to club policies and GOLD standards.

BJ's Wholesale Club

About BJ's Wholesale Club

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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