Retail Sales Associate at BJ's Wholesale Club

Midlothian, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Understands how to access and read production and/or financial performance reporting for the department

Responsibilities

Executes Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs
Handles merchandise returns, exchanges, pick-ups, and general customer service inquiries
Provides excellent and efficient member service
Carries out job functions and responsibilities as assigned
Supports the application of club policies, procedures, and compliance
Strives for flawless execution and holds self accountable
Delivers service excellence through all points of contact
Resolves and deescalates member concerns
Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Works as a team to deliver GOLD club standards daily, including Grand Opening Look (GOL), stocking items, executing promotional plans, maintaining visible accurate signage, and keeping clean and organized
Promotes BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Converts potential members by actively pitching all membership programs in accordance with company policies and practices
Sells BJ’s membership products to potential new and existing members with high energy and determination
Drives toward goal achievement defined by business benchmarks and results
Delivers superior customer service as a first line point-of-contact regarding membership and credit card applications

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMerchandise ReturnsExchangesLoyalty ProgramsCross-SellingCashiering

Questions & Answers

Common questions about this position

What benefits are offered to team members at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s Memberships, generous paid time off, flexible health benefits with medical, dental, and vision options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a full-time or part-time position?

This is a part-time position.

What are the main responsibilities of a Retail Sales Associate?

Responsibilities include executing Acquisition 365, renewing and upgrading BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick-ups, and general customer service inquiries, while providing excellent member service.

What is the company culture like at BJ's Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, respect, speed, agility, innovation, and a positive attitude, with a strong focus on member service excellence.

What makes a strong candidate for this Retail Sales Associate role?

Strong candidates demonstrate excellent customer service skills, ability to resolve member concerns, commitment to team collaboration, a positive attitude, and adherence to club policies and GOLD Member Standards.