Retail Regional Manager- Charleston at Fifth Third Bank

Mt Pleasant, South Carolina, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Retail BankingIndustries

Requirements

Full responsibility and accountability for sales and service productivity, operations, and customer experience of a group of Financial Center and/or Bank Mart locations
Ability to engage locations to promote business growth through development of deposits, assets, fee-based services, and retention of new and existing consumer and business customers
Skills in regularly evaluating employee performance, providing challenging opportunities for career growth, developing talent pool for staffing and succession planning, and rewarding accomplishments
Accountability for risk management by exchanging ideas, elevating concerns, following policies and procedures, and driving positive customer experience within the Bank's risk appetite
Consultative sales skills and ability to use appropriate tools to identify customer financial needs and recommend solutions
Understanding of staffing models and ability to utilize tools to adhere to Financial Center staffing
Ability to inspect pertinent documentation and reporting (e.g., household reports, financial center P&Ls, financial needs assessments, credit queues, dashboards)
Capacity to respond to customer inquiries and service issues timely (generally within 24 hours)
Commitment to Core Values, maintaining confidentiality, and participating in community activities

Responsibilities

Manage the sales function for assigned region, coach team members, set example for collaborative sales environment
Lead defined sales and service processes, encourage proactive identification of customer needs and recommendation of solutions
Ensure consistent communication of individual, job family, and Financial Center goals; hold staff accountable for results
Review and evaluate reports on branch activities (staffing, loans, deposits, overdrafts, charge-offs, audits) to meet profit and performance objectives
Participate in bank's profit operations through setting/attaining profit plans and controlling operating expenses
Evaluate prospects, notify Financial Center Managers/commercial sales reps of business development opportunities
Assist Financial Centers with loan processes, evaluate applications, approve/reject per authority
Actively participate in community activities to develop relationships benefiting communities
Develop and maintain collaborative relationships with business partners for holistic customer financial assessments
Establish and facilitate regular sales and staff meetings with Financial Center Managers and Business Partners
Ensure staff receives proper training to sell, cross-sell, and refer to meet sales productivity goals
Ensure adherence to bank policies and standard operating procedures

Skills

sales management

team coaching

consultative sales

customer experience

risk management

operations management

staffing

succession planning

deposits growth

fee-based services

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

Land your dream remote job 3x faster with AI

Try Jobo Free