Retail Personal Banker Associate I - West Loop - Chicago IL at Fifth Third Bank

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FinanceIndustries

Requirements

College degree or work experience providing transferable skills, or combination of education and experience
Experience in the financial industry preferred
Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer households and small business relationships

Responsibilities

Complete a 4-8 week onboarding and education program including rotations in operations and Sales & Service, culminating in certification
Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs
Maintain in-depth knowledge of Retail consumer and small business products/services and recommend solutions
Utilize CAMP and other marketing tools to proactively reach out to customers and set appointments for financial reviews
Focus on cross-selling to existing customers and engage in outside sales activities (e.g., Membership Advantage presentations, business sales calls, community events)
Establish relationships with Business Partners (Mortgage, Small Business, Commercial, Investment) and refer customers for holistic solutions
Meet/exceed customer experience and production goals to enhance revenue growth
Provide guidance to CSRs on sales and referral processes
Promote customer satisfaction with friendly, professional demeanor; answer questions and own issues
Maintain confidentiality and trust; follow Bancorp Code of Business Conduct and Ethics
Adhere to policies/procedures while opening/servicing Retail products
Participate in consumer loan and bankcard processes from application to closing
Participate in Financial Center or Bank Mart opening/closing as directed
Stay updated on Retail procedures to mitigate fraud and risk
Process teller transactions and work as platform staff
Be accountable for risk management by exchanging ideas, elevating concerns, and following policies

Skills

Consultative Sales

Financial Needs Assessment

Teller Transactions

Customer Profiling

Retail Banking Products

Risk Management

Lobby Leadership

Tele-Consulting

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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