Retail Parts Pro at Advance Auto Parts

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, AutomotiveIndustries

Requirements

Expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge
Ability for advanced identification, troubleshooting, and project assistance for DIY customers
Ability to source parts from numerous places including special order, FDO, second source, etc
In-depth knowledge of store inventory and maintenance processes
ASE P2 certified or ASE ready equivalent (preferred, but not required)
Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals; write simple correspondence
Understand and execute instructions in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately (add, subtract, multiply, divide using whole numbers, fractions, decimals)
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends
3-5 years of prior automotive parts experience
Proven sales ability with experience in customer transactions
Valid driver's license

Responsibilities

Provide GAS2 selling experience for DIY customer visits and phone calls
Achieve personal/store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)
Assist in store inventory processes (truck put away, shoot outs, cycle counts, back stock, etc.)
Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)

Skills

Key technologies and capabilities for this role

ASE P2 CertificationAutomotive Parts KnowledgeInventory ManagementPOS SystemsDiagnostic EquipmentBattery InstallationWiper InstallationTroubleshootingParts SourcingCustomer ServiceStore Safety

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time position.

What are the key skills required for the Retail Parts Pro role?

Key skills include working knowledge of automotive systems and diagnostic ability, ASE P2 certified or equivalent, advanced parts lookup and sourcing, operating POS and inventory systems, and strong Microsoft software skills including Word and Excel.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the Retail Parts Pro role involve in terms of customer service?

The role involves providing GAS2 selling experience for DIY customer visits and phone calls, advanced identification, troubleshooting, and project assistance, along with managing DIY services like battery installation and wiper installs.

What success factors are important for this position?

Success factors include friendly communication, ability to locate and stock parts, safety knowledge, operating inventory systems and store equipment, parts and automotive system knowledge, and advanced selling skills for DIY.