Retail & Operational Communications Professional (Production Professional 2)

Employment Type: Full-time Location: Remote (Anywhere in the US)

Position Overview

Humana’s Marketing Organization is seeking an experienced Retail & Operational Communications Professional to join the Retail Communications Team as a Production Professional 2. This role focuses on Medicare compliance and operational communications. You will work closely with multiple business partners on preformatted multi-channel member communications.

Key Role Functions

• Facilitate meetings with communication owners and IT to discuss build requirements.
• Load and test new or revised communication templates according to business requirements.
• Work with IT teams on file design and integration.
• Work with Print vendors for print testing of communication templates.
• Create logic, repeating data tables, and handle other complex situations for communication templates, requiring independent thinking.
• Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Follow established guidelines and procedures.

Requirements

• Required Qualifications:
  • 2+ years of experience with print communications and proofreading.
  • Medicare communications experience.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication skills.
  • Advanced grammar skills.
  • Proficiency with Microsoft Office, with strong Excel skills.
• Preferred Qualifications:
  • Bachelor's degree.
  • Smart Communications experience.

Skills for Success

To be successful in this role, you will need to possess:

• Strong project management skills.
• Ability to multitask and manage multiple projects simultaneously.
• Strong relationship-building skills.
• High attention to detail.
• Superior time management skills.
• Ability to meet complex deadlines.

Humana Benefits & Perks

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families, including:

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time, and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Additional Information

• Internet Service: For remote employees, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended. Wired cable or DSL connection is suggested. Satellite, cellular, and microwave connections may be used only if approved by leadership.
• Internet Reimbursement: Employees living and working from home in California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Equipment: Humana will provide necessary telephone equipment for remote employees.
• Work Environment: Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Hiring Process

As part of our hiring process, we may contact you via text message and email to gather more information using the HireVue platform. You may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed of the next steps.