Retail Loss Prevention Lead at Dick's Sporting Goods

Nashua, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

1-3 years of prior LP or educational experience in Loss Prevention preferred
100% ability to walk sales floor, stockrooms and office areas during duration of shift
Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior
Leadership Competencies: Ensures Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decision-Making Abilities, Action-Oriented, Engagement Driver, Talent Developer, Effective Team Building Skills, Plans & Aligns

Responsibilities

Mitigate and reduce losses through deterrence of external theft and execution of key operational programs
Model customer engagement behaviors to detect and deter shoplifters and provide service to all customers
Act in compliance with Company policy “Engaging Law Enforcement” when service attempts do not deter theft
Assist in monitoring store compliance with policies related to safety, operational controls, and Merchandise Expose Standards (MES) execution
Assist in external/internal investigations and promote store awareness around addressing theft and operational controls
Monitor customer and teammate traffic for potential theft activity while following Company standards of dress code and addressing concerning behaviors
Complete detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity
Follow-up with local authorities for external case resolution and prosecution
Create an inclusive in-store environment where everyone feels welcome, safe, and treated with respect
Support, promote, and demonstrate company values related to customer engagement
Provide ad hoc support for general business needs as necessary
Participate in Shrink Coach meetings, new hire orientation, and conduct frequent training sessions with store teammates
Assist store Shrink Coach with execution of Shrink Business Plan on a limited basis
Conduct MES sweeps, fitting room checks, and safety standards when athlete traffic is slow
Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures
Maintain confidentiality of all Company information

Skills

Key technologies and capabilities for this role

Loss PreventionTheft DeterrenceIncident ReportingCustomer EngagementSafety ComplianceOperational ControlsInvestigationsDe-escalationMerchandise ProtectionLaw Enforcement Engagement

Questions & Answers

Common questions about this position

What are the main responsibilities of the Retail Loss Prevention Lead?

The role focuses on mitigating losses through deterring external theft, modeling customer engagement to detect shoplifters, assisting in investigations, monitoring store compliance with safety and operational policies, and managing loss prevention programs.

Is this a remote position or does it require on-site work?

This is not a remote position; it requires 100% ability to walk the sales floor, stockrooms, and office areas during the entire shift.

What leadership traits are expected for this role?

The position expects leaders who ensure accountability, are customer-focused, and collaborative.

What is the company culture like at DICK’S Sporting Goods?

The company is committed to creating an inclusive and diverse workforce that reflects the communities served, fostering an environment where everyone feels welcome, safe, and respected while promoting sports to change lives positively.

What makes a strong candidate for the Loss Prevention Lead role?

Strong candidates demonstrate leadership competencies like ensuring accountability, customer-focus, and collaboration, along with skills in theft deterrence, de-escalation, incident reporting, and adherence to company policies.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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