Retail Customer Service Supervisor Full Time at BJ's Wholesale Club

Manahawkin, New Jersey, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills, including fostering trust, promoting open communication, resolving conflicts constructively, and building inclusive relationships
Skills in teaching, coaching, and leading team members through training, feedback, and on-the-job coaching

Provide leadership and direction within the club, driving club performance for directly managed departments (Front End Leads, Cashiers, and Membership Sales Ambassadors)
Ensure consistent execution of policies and procedures
Deliver a positive member service experience
Maintain Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Foster a culture of growth by developing team members through collaboration, coaching, and empowerment
Promote strategic thinking, ethical decision-making, and inclusion
Create a safe and collaborative environment with open communication and team trust
Recognize and retain top talent by celebrating achievements and focusing on career growth
Guarantee daily execution of GOLD Member Standards