Retail Bike & Snow Technician at Dick's Sporting Goods

Framingham, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

Flexible availability – including nights, weekends, and holidays
Prior retail sales experience (or customer-focused experience) preferred
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 25 times per hour)
Ability to work extended periods of time (up to 4 hours) standing or walking
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously)
Skilled in bicycle/snow equipment mechanics

Responsibilities

Assemble, maintain, inspect, and repair bicycles and snow sports equipment in accordance with company and vendor standards
Perform bike services including minor to advanced repairs, repairing/replacing parts, fitting accessories (lights, pannier racks, cycle computers), routine safety checks, cleaning, degreasing, and lubricating bicycles and components
Perform ski/snow services including mounting bindings, base services, sharpening edges, waxing, brushing, polishing, and preparation/detuning tips/tails
Diagnose faults, damage, and wear to give accurate estimates to customers and educate them on whether repairs are essential or recommended
Assemble new equipment and partner with lead to perform quality checks before handing off to customers
Assess customers' needs and recommend products/services that meet those needs
Support company standards of selling and customer service by providing a friendly environment, greeting and acknowledging every customer, and maintaining solid product knowledge
Assist and recommend customers with the purchase of bike and snow accessories as needed
Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services
Preserve complete and accurate shop records and maintain record keeping systems
Be fully trained in sales and register functionality to help deliver elevated customer experience
Perform all other tasks assigned by management

Skills

Key technologies and capabilities for this role

Bicycle RepairBike AssemblySnow Equipment MaintenanceSki Binding MountingEdge SharpeningWaxingBike LubricationSafety InspectionsFault DiagnosisRetail Sales

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the work schedule like for this role?

The role requires flexible availability including nights, weekends, and holidays.

What skills and experience are required for the Retail Bike & Snow Technician role?

The ideal candidate is skilled in bicycle and snow equipment mechanics, with prior retail sales experience or customer-focused experience preferred. Responsibilities include assembling, maintaining, repairing bikes and snow sports equipment, diagnosing faults, and providing customer service.

What is the company culture like at DICK’S Sporting Goods?

The company believes in how positively sports can change lives, is committed to creating an inclusive and diverse workforce reflecting the communities served, and values everyone playing a critical role in creating confidence and excitement for athletes.

What physical abilities are needed for this job?

The role requires the ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 25 times per hour), and to work extended periods of time (up to 4 hours) standing.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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