Responsable de Plancher at Mejuri

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Jewelry, Luxury GoodsIndustries

Requirements

Fluency in French and English (mandatory)
Strong presence on the sales floor
Exceptional interpersonal and customer service skills
Product expertise, staying updated on all Mejuri products and latest launches
True team spirit and positive attitude to motivate the team daily
Alignment with Mejuri's values

Responsibilities

Deliver memorable and personalized customer service experiences, building connections with the Mejuri brand and exceeding client expectations
Expertly execute and coach others on sales programs
Assist the team in implementing customer-focused campaigns and business relationship development
Ensure all key performance indicators are continuously met, driving outstanding results for team and individual goals
Maintain operational processes that positively impact sales, reduce expenses, and grow business
Support store management in ideation and development of new sales opportunities to generate traffic and client connections
Develop business through client profiling, new client acquisition, and strengthening existing client relationships
Manage sales floor operations, coach the sales team, and provide real-time feedback
Provide critical insights and daily recommendations
Support all operational workflows and adherence to standard operating procedures, including store opening/closing, merchandise management, sales floor management, staff management, and meeting all business requirements daily
Handle all transaction types (purchases, returns, exchanges, phone sales, online pickups/returns) while exceeding expectations
Manage inventory tasks such as shipping/receiving and stock transfers
Collaborate with store management to identify opportunities for improving daily store operations (systems, tools, procedures)
Ensure physical store maintenance

Skills

Key technologies and capabilities for this role

Customer ServiceTeam ManagementSalesProduct KnowledgeRetail OperationsFrenchEnglish

Questions & Answers

Common questions about this position

What languages are required for this role?

Fluency in both French and English is a mandatory requirement for this position.

Is this a remote position or does it require working in a store?

This role requires a strong presence on the sales floor in our store as part of the store management team.

What are the main responsibilities of the Floor Manager?

The role involves providing exceptional customer service, coaching and developing the team, achieving sales KPIs, managing sales floor operations, and maintaining daily business operations expertly.

What is the company culture like at Mejuri?

Mejuri emphasizes teamwork, a positive attitude, exceptional human relations skills, and alignment with company values focused on self-expression, responsible sourcing, sustainability, and customer-centricity.

What makes a strong candidate for this position?

Strong candidates demonstrate remarkable interpersonal skills, a strong sales floor presence, team motivation abilities, expertise in customer service and product knowledge, and bilingual proficiency in French and English.

Mejuri

Handcrafted fine jewelry for everyday wear

About Mejuri

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.

Toronto, CanadaHeadquarters

2013Year Founded

$28.2MTotal Funding

SERIES_BCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Risks

Patent lawsuit from Andra over virtual showroom tech could lead to costly legal battles.

Partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.

Dependence on weekly new editions may lead to inventory management challenges.

Differentiation

Mejuri offers handcrafted fine jewelry at accessible prices, disrupting traditional retail markups.

The company uses traceable and regenerated gold, appealing to environmentally conscious consumers.

Mejuri's direct-to-consumer model enhances customer experience and reduces costs.

Upsides

Partnership with Holt Renfrew expands retail presence and brand visibility in Canada.

Launch of sustainable, lab-grown diamonds positions Mejuri as an eco-friendly market leader.

Collaborations with figures like Renée Rapp enhance brand appeal to younger demographics.

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