Resort Operations Manager - Luxor at MGM Resorts International

Luxor, Luxor, Egypt

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, ResortsIndustries

2+ years of prior relevant experience in Hotel Operations such as Front Desk, VIP Services, or Guest Services
Prior experience in a leadership role within a hotel/resort setting preferred
Prior experience managing employees under a collective bargaining agreement preferred
Proficient in Opera/LMS, Amadeus/HotSOS, Rex, and Microsoft Office applications preferred
Must be 21 years of age or older

Works closely with the Senior Hotel Operations Manager to implement strategic initiatives
Provides direct oversight to all Front Desk, Lobby Experience, and Guest Services operations
Assists in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, labor targets, rules, and regulations for all Front Office operations
Responsible for achieving operational and financial goals
Interviews, selects, and hires all Front Office positions, including but not limited to Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers
Responsible for mentorship and driving employee engagement of the Front Office team, utilizing tools provided through coaching, training, rewards, and development
Provides leadership and direction to maintain and improve the overall guest experience within Front Office operations, consistent with the company’s service standards
Focuses on strategies to positively impact the Guest Experience for the MGM Rewards Gold+ guest population