Transformation Office Manager
VonageSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Entertainment, ResortsIndustries
Requirements
- 2+ years of prior relevant experience in Hotel Operations such as Front Desk, VIP Services, or Guest Services
- Prior experience in a leadership role within a hotel/resort setting preferred
- Prior experience managing employees under a collective bargaining agreement preferred
- Proficient in Opera/LMS, Amadeus/HotSOS, Rex, and Microsoft Office applications preferred
- Must be 21 years of age or older
Responsibilities
- Works closely with the Senior Hotel Operations Manager to implement strategic initiatives
- Provides direct oversight to all Front Desk, Lobby Experience, and Guest Services operations
- Assists in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, labor targets, rules, and regulations for all Front Office operations
- Responsible for achieving operational and financial goals
- Interviews, selects, and hires all Front Office positions, including but not limited to Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers
- Responsible for mentorship and driving employee engagement of the Front Office team, utilizing tools provided through coaching, training, rewards, and development
- Provides leadership and direction to maintain and improve the overall guest experience within Front Office operations, consistent with the company’s service standards
- Focuses on strategies to positively impact the Guest Experience for the MGM Rewards Gold+ guest population
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this Resort Operations Manager position?
Benefits include wellness incentive programs, access to company hotel, food and beverage, retail, and entertainment discounts, free meals in the employee dining room, free parking, health and income protection benefits, and professional development opportunities.
Is this Resort Operations Manager role remote or on-site?
The role is on-site in Las Vegas, Nevada.
What skills and experience are required for the Resort Operations Manager position?
Candidates need 2+ years of prior relevant experience in Hotel Operations such as Front Desk, VIP Services, or Guest Services, prior leadership experience in a hotel/resort setting, and proficiency in Opera/LMS, Amadeus/HotSOS, Rex, and Microsoft Office applications is preferred.
What is the company culture like at MGM Resorts for this role?
MGM Resorts emphasizes excitement, diversity, entertainment, being a team player, creating unique guest experiences, fostering a culture of service, employee engagement through coaching, training, rewards, and development.
What makes a strong candidate for the Resort Operations Manager role at Luxor?
A strong candidate has 2+ years in hotel operations like Front Desk or Guest Services, leadership experience managing teams preferably under a collective bargaining agreement, and proficiency in systems like Opera/LMS and Microsoft Office.
MGM Resorts International
About MGM Resorts International
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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