Residential Installation & Service Technician at Comcast

Barre, Vermont, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, MediaIndustries

Requirements

Functions in an entry-level position with increasing proficiency and decreasing onsite supervision
Achieves required training, certifications, safety requirements, and continued education for current role and advancement
Obtains and maintains appropriate licensing and/or background checks based on federal, state, or municipality requirements
Demonstrates ability to navigate digital tools including work order management and digital diagnostics
Uses sound judgment

Responsibilities

Performs installations and changes of service for voice, video, and data, adhering to company procedures, safe work practices, NEC, NESC, and local ordinances
Completes all required customer interactions
Performs service calls and troubleshoots the drop from the tap to the customer's equipment
Assesses and designs basic home networks using coaxial cable, Ethernet, Wi-Fi, and MoCA based on customer needs
Completes associated record keeping in a timely manner for customer account entry
Determines service acceptability by reviewing test results, and adjusts or fixes service to provide optimal quality
For Wi-Fi installations and trouble calls, determines device placement, Wi-Fi network design considering channels, co-channel interference, and utilization; selects device options and provides advanced customer education
Communicates, engages, and educates customers on products, services, channel lineup, applications, equipment use, consumer devices, and company policies
Cleans, maintains, and stocks vehicle and equipment; reports vehicle repair needs, accidents, losses, injuries, or property damage to supervisor and customer
Reconciles with warehouse regarding issued CPE
Properly operates and maintains installation tools, technology, and equipment (e.g., hand tools, power tools, meters, ladders)
Completes field assessments and meets/exceeds company standards/metrics

Skills

Key technologies and capabilities for this role

broadband installationtroubleshootingvoice servicesvideo servicesdata servicesNECNESCfield assessmentscustomer service

Questions & Answers

Common questions about this position

What is the compensation for this Residential Installation & Service Technician role?

The position pays $22/hr plus quarterly bonuses, paid training, and a comprehensive benefits package effective Day 1.

What benefits are offered for this position?

Benefits include health, dental, vision effective Day 1, highly discounted cable services, 21 paid days off plus 8 company observed holidays, and much more.

Is this a remote position or does it require on-site work?

This is a field-based role involving residential installations, service calls, and troubleshooting at customer locations, so it is not remote.

What skills are required for the Residential Installation & Service Technician role?

Key skills include performing installations and service calls, troubleshooting from tap to customer equipment, assessing and designing home networks using coaxial, Ethernet, Wi-Fi, and MoCA, and adhering to safety codes like NEC and NESC.

What makes a strong candidate for this technician position?

Strong candidates can complete installations and troubleshooting with increasing proficiency and decreasing supervision, meet company standards, achieve required certifications and safety training, and excel in customer interactions.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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