Resident Chef (Sur La Table) at CSC Generation

Natick, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Culinary EducationIndustries

Requirements

Culinary talent and expertise
Business acumen
Teaching skills
Ability to lead and inspire high-performing culinary teams
Knowledge of food safety standards, local health codes, and sanitation regulations
Expertise in products through staying current via training and resources
Ability to handle liquor, wine, and beer in compliance with state and location regulations (if applicable)

Responsibilities

Recruit, mentor, and retain a high-performing team to meet culinary and retail business needs
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans for individual and team growth
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Ensure an outstanding cooking class experience in every session by following recipes and game plans while holding employees accountable for quality and execution
Work with store leadership to increase foot traffic and store engagement through cooking classes and private events
Maintain expertise by staying current on products, engaging in training, and seeking additional resources
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in the kitchen and retail sales floor
Oversee, address, and take responsibility for all customer feedback related to the culinary program to maintain satisfaction and loyalty
Drive sales growth by developing and implementing strategies to enhance the culinary and retail business
Analyze key performance metrics daily and leverage insights to optimize store performance
Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences (measured by KPIs like second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback)
Manage daily store operations while ensuring compliance with food safety standards, local health codes, and sanitation regulations
Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses

Skills

Culinary Expertise

Team Leadership

Cooking Instruction

Customer Experience

Performance Management

Recruitment

Mentoring

Sales Driving

Brand Representation

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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