Service Assurance Engineer
Semtech- Full Time
- Junior (1 to 2 years)
Candidates must possess a minimum of 3 years of wireless repair experience, 2-3 years of experience leading a team, and the ability to perform electromechanical assembly using hand and electric tools. They should also be able to perform precise component-level and board repairs, identify and report root cause deficiencies, and identify and report routine process deficiencies, as well as test, repair, and troubleshoot devices to isolate root cause.
The Repair Lead will inspect, refurbish, test, troubleshoot, and program electronic equipment, assisting Engineering Department with troubleshooting, software flashing support, and new product introductions. They will serve as a resource to others in resolving complex problems, conduct standup meetings and Tech Talks, validate and evaluate new tech damage products, assist in generation of Engineering change requests, conduct root cause failure analysis, and monitor work flow and work in process. Additionally, they will assist in evaluation and generation of material escalations, conduct training, mentoring, and coaching of associates, and implement and maintain 5S+1 standards.
Provides risk management and insurance solutions
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.