Renewals Manager

Position Overview

• Location Type: Not Specified
• Job Type: Not Specified
• Salary: Not Specified

Vercel is seeking a Renewals Manager to join their Renewal team. This role is responsible for managing the renewal process for existing customers, ensuring high retention rates, and identifying expansion opportunities. The ideal candidate will possess a blend of technical understanding, customer relationship management, and strategic thinking to provide a seamless renewal experience. The Renewals Manager will report to the manager of the renewal team.

Responsibilities

• Oversee the entire renewal process for assigned accounts to maintain and expand customer adoption.
• Work closely with sales, customer success, and support teams to ensure a seamless customer experience and identify upsell opportunities.
• Analyze customer data and develop renewal strategies tailored to customer needs.
• Negotiate contract terms and pricing with technical decision-makers and procurement teams.
• Maintain accurate customer data and forecasts in Salesforce and flag any at-risk accounts weekly.

Requirements

• 5+ years of experience in SaaS renewals with a proven track record of exceeding renewal targets.
• Strong understanding of frontend development & cloud infrastructure.
• Strong communication & interpersonal skills.
• Demonstrated self-starter, curious, and solution-focused.
• Strong initiative, positive attitude, and the ability and willingness to learn technical concepts.
• Experience with CRM systems (e.g., Salesforce) and tools used in developer-focused companies.

Bonus If You:

• Have experience in the Developer Tools space.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - mentorship and support for networking and skill-building events.
• Flexible Time Off.
• Provision of necessary gear and a WFH budget for workspace setup.

About Vercel

Vercel provides developers with the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel empowers customers like Ramp, Supreme, PayPal, Chick-fil-A, and Under Armour to build for the AI-native web. Their mission is to enable the world to ship the best products by creating an environment where everyone can do their best work.

Vercel is committed to fostering and empowering an inclusive community and does not discriminate based on protected characteristics. They encourage all qualified individuals to apply, even if they don't meet every qualification.

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