Retention Specialist
Constant Contact34,000 - 40,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess at least 5 years of experience in SaaS renewals, demonstrating a proven track record of exceeding renewal targets, and a strong understanding of frontend development and cloud infrastructure. They should also have experience with CRM systems such as Salesforce, and a demonstrated ability to be a self-starter, curious, and solution-focused, with the willingness to learn technical concepts.
Responsibilities
The Renewals Manager will oversee the entire renewal process for assigned accounts, ensuring high retention rates and identifying opportunities for expansion, working closely with sales, customer success, and support teams to maintain a seamless customer experience and upsell opportunities. This role involves analyzing customer data to develop tailored renewal strategies, negotiating contract terms, maintaining accurate customer data in Salesforce, and proactively flagging at-risk accounts on a weekly basis.
Skills
SaaS renewals
Customer relationship management
Contract negotiation
Salesforce
Customer data analysis
Upsell strategies
Frontend development
Cloud infrastructure
Communication
Interpersonal skills
Strategic thinking
Vercel
Platform for building and deploying web applications
About Vercel
Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$547.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees