Renewals Specialist
EventbriteSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- 2+ years of quota-carrying Post-Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
- Strong negotiation skills and demonstrated capability closing large, complex contracts
- Strong collaboration skills and successful experiences working with internal XFN partners (Rev Ops, Biz Tech) as well as customer facing counterparts (Sales & Success)
- Ability and eagerness to grow business in a strategic manner, i.e. creating new processes and initiatives
- Approaches work with empathy, craftsmanship, and a growth mindset - you are a self motivated and proactive team player
- Solid understanding of Enterprise SaaS applications and collaboration technology
- Consistent track record of achieving personal and team goals
- History of thriving in a rapidly changing environment
Responsibilities
- Own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships
- Be a primary stakeholder (along with XFN partners) in building the foundational processes and playbooks for this new role
- Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- Maintain and report an accurate rolling 90-day forecast of renewals in your territory
- Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
- Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- Develop playbook for renewal engagement maximizing revenue retention
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Renewals Associate role?
Candidates need 2+ years of quota-carrying Post-Sales, Customer Success, or Account Management experience, preferably in Enterprise SaaS, along with a solid understanding of Enterprise SaaS applications.
What key skills are needed for this position?
Strong negotiation skills for closing large, complex contracts, strong collaboration skills with internal and customer-facing partners, and a proactive approach with empathy, craftsmanship, and a growth mindset are essential.
Is this role remote or office-based?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What makes a strong candidate for the Renewals Associate position?
A strong candidate has a consistent track record of achieving goals, thrives in rapidly changing environments, and shows eagerness to grow business strategically by creating new processes and initiatives.
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
High deductible health plan available with health savings account contribution
Complimentary One Medical membership for individuals and dependents
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
16 weeks of parental leave
Annual Learning & Development wallet to support your career development
Emergency backup care for dependents
Access to financial planning and legal support
Risks
Competition from Notion and Coda threatens Airtable's market share.
AI advancements by competitors may outpace Airtable's innovations.
Reliance on third-party integrations poses potential strategic risks.
Differentiation
Airtable combines spreadsheet and database functionalities for custom app creation.
The platform offers a no-code solution, appealing to non-technical users.
Airtable's tiered pricing caters to a wide range of users and businesses.
Upsides
Growing demand for no-code platforms boosts Airtable's market potential.
Recent AI platform launch aligns with trends in AI-driven project management.
Airtable's integration with IBM enhances its collaborative tool offerings.
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