Renewals Account Manager at Flexera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, ITAM, FinOpsIndustries

Requirements

2+ years of experience preferably in Operations, Order Processing or Renewals
Excellent written and verbal communication skills
Language skills: English
Prior experience using Salesforce or another CRM solution
Bachelor's degree from an accredited college or university or relevant experience

Responsibilities

Managing the renewal process from quote to obtaining the purchase order
Engaging with customers using phone, email, or other media, on their upcoming renewals
Delicately but professionally working through customer objections to secure on-time renewals
Responding to customer emails and requests within one business day of receipt
Logging all customer interactions in Salesforce.com
Once fully trained, expect to work with approximately 150 renewals per quarter
Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
Adhere to and follow all service level expectations
May be asked to work EMEA or North America hours

Skills

Key technologies and capabilities for this role

Salesforce.comRenewals ManagementCustomer EngagementOrder ProcessingAccount ManagementSales Operations

Questions & Answers

Common questions about this position

What experience is required for the Renewals Account Manager role?

Candidates need 2+ years of experience preferably in Operations, Order Processing or Renewals, prior experience using Salesforce or another CRM solution, and a Bachelor's degree from an accredited college or university or relevant experience.

What are the main responsibilities of this position?

The role involves managing the renewal process from quote to purchase order, engaging with customers via phone, email, or other media, handling objections to secure on-time renewals, responding to emails within one business day, logging interactions in Salesforce, and understanding Flexera products.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does Flexera's company culture emphasize?

Flexera values a diverse, equitable, and inclusive workforce, with a DEI council driving efforts, and recognizes the importance of its team in achieving growth and industry transformation.

Flexera

IT management and software optimization solutions

About Flexera

Flexera provides IT management software and optimization solutions that help businesses control their software and IT costs. Its products enable organizations to manage their technology investments more efficiently, particularly during digital transformation efforts. Flexera's main offerings include IT asset management (ITAM) and software asset management (SAM) tools, which allow clients to track and optimize software usage. Additionally, the company offers cloud management solutions to help businesses manage their cloud resources effectively. Flexera differentiates itself from competitors through its Technology Value Optimization (TVO) approach, which focuses on maximizing the business value from technology expenditures. The company's goal is to help clients achieve a return on investment (ROI) from their technology spending, ensuring that every dollar spent contributes to growth and efficiency.

Itasca, IllinoisHeadquarters

2008Year Founded

$81.4MTotal Funding

BUYOUTCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Integration of Snow Software may disrupt services if not managed well.

Rising SBOM demand may strain Flexera's resources and compliance efforts.

Rapid cloud tech evolution could lead to outdated Flexera offerings.

Differentiation

Flexera's Technology Value Optimization maximizes business value from technology investments.

Acquisition of Snow Software enhances Flexera's hybrid IT management capabilities.

Flexera's SBOM management addresses rising cybersecurity threats and regulatory requirements.

Upsides

Recognition as a leader in Cloud Cost Management boosts Flexera's market credibility.

Flexera One FinOps tool optimizes costs and improves IT-finance collaboration.

Technology Intelligence Platform bridges ITAM and FinOps for hybrid IT challenges.

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