Remote Travel Concierge

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified

Wander is a growing fast-paced startup seeking a full-time Travel Concierge to support guests staying at luxury vacation rentals. This role is remote and based in the Philippines. The Concierge team is a close-knit, bubbly team within Wander. You will contribute to various side projects within Wander’s Guest Experience department, valuing kindness, empathy, and tackling new challenges.

Requirements

• Fluency in English: Both verbally and written.
• Technical Skills:
  • Smooth-running laptop capable of handling multiple tabs and software.
  • Decent phone with an international calling app.
  • Strong internet access at home.
• Work Schedule: 5 days a week, with options for:
  • 4 AM - 12 PM (Philippine Standard Time)
  • 8 PM - 4 AM (Philippine Standard Time)
  • Initial 2-week training period: 12 PM - 8 PM (Philippine Standard Time)
• Availability: Willingness to work holidays and weekends.
• Skills: Strong organizational and leadership skills, ensuring projects are delivered on time, within scope, and budget.

Responsibilities

• Answering common questions using provided scripts.
• Solving potentially complex guest requests with creativity.
• Utilizing software such as ClickUp, Breezeway, and Wander’s internal software.
• Completing tasks assigned by your manager.
• Coordinating with cross-functional teams on various aspects of setting up newly onboarded properties.

Preferred Skills

• Creative and critical thinking skills.
• Fast learner.
• Empathy and listening skills.
• Tech-savvy and comfortable navigating different platforms.

About Wander

Wander owns the demand, booking, smart home technology, home management, and the homes themselves, creating an unmatched guest experience. Our mission is to help people find their happy place. Our vision is to create the infrastructure for people to experience the world. Legendary investors back us and have a team of experienced startup operators. We are a tight-knit team with a strong work ethic and a common goal of building a lasting company.

Application Instructions

• Please do not message Wander Concierge for answers. We are a small, very close team, and we know which questions are being asked.