Remote Office Support Administrator

Company: ISTA Personnel Solutions South Africa Employment Type: Full-time Location Type: Remote Workplace: Remote Department: SA - Operations Published: 2025-07-15

Position Overview

ISTA Personnel Solutions South Africa, a dynamic BPO company, is seeking a perceptive and intuitive Remote Office Support Administrator to support a U.S.-based client providing Applied Behaviour Analysis (ABA) Therapy services. This role is a direct extension of the client's team, requiring high-quality service delivery.

Working Hours & Requirements

• Working Hours: Monday – Friday, 9 am to 6 pm EST (3 pm to midnight South African time, subject to change based on daylight savings).
• Work Environment: Remote role for South African Citizens only.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities

• Provide day-to-day administrative and operational support to healthcare and billing teams.
• Perform accurate data entry and maintain up-to-date internal records and systems.
• Communicate effectively with internal teams and admin to ensure seamless task execution.
• Assist with tracking claims, authorizations, and documentation related to billing workflows.
• Utilize platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates.
• Prepare and maintain reports and trackers using Excel, PDFs, and Outlook.
• Flag and resolve process delays or inefficiencies.
• Ensure compliance with internal policies and industry-specific procedures.

Requirements

• Experience: 6 months – 1 year of experience in the Healthcare Industry (ABA experience preferred).
• Communication Skills: Strong ability to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members.
• Attention to Detail: High level of accuracy, consistency, and thoroughness in task execution.
• Technical Proficiency: Understanding of back-office functions and the ability to identify or solve workflow issues.
• Time Management: Effective ability to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
• CRM Familiarity: Familiarity with HubSpot or a similar CRM is a plus.
• System Experience: Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous.
• Software Proficiency: Proficient in MS Office (Excel, Outlook).

Application Note: If you are not contacted within 14 working days, please consider your application unsuccessful.