Registry Agent, CMS at Autotrader.ca

Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Automotive, Financial ServicesIndustries

Requirements

Post-secondary education
Strong attention to detail with an accurate typing speed of 40wpm
Strong verbal and written communication skills
Ability to multi-task, problem solve, research, and follow instructions
Demonstrated ability to exercise appropriate analytical and judgment skills for moderately complex procedures
Ability to perform under pressure, including operational changes, high volume, and tight deadlines
Knowledge of Provincial Real Property search
Knowledge of Provincial Corporate and Bank Act Services
Knowledge of relevant Provincial websites
Overall experience with MS Office and ability to navigate through website content and various applications
Customer service experience (an asset)
Experience working in a fast-paced, performance-based environment (an asset)

Responsibilities

Process client requests in various Registries across Canada and USA within service level agreements
Conduct all Search and Registration activities adhering to client service level agreements and benchmarked processing turnaround times
Send and receive Provincial Registrations
Perform Data Entry of Manual Registrations (where applicable)
Handle Weekly Billing and Invoice Generation
Complete and upload EFT Files for payment
Use internal/external applications to monitor queues and process transactions in priority sequence, following all processes and procedures
Accurately process billing of client requests, adhering to client fee schedules and Government disbursements
Perform daily tasks and duties adhering to processing standards while maintaining accuracy and company compliance
Answer calls promptly and respond to clients in a professional manner
Participate in continuous improvement with a focus on service excellence
Provide assistance to co-workers and clients as required, escalate issues, and identify efficiencies
Identify opportunities to improve customer experience, services, or programs
Display a positive attitude to change and innovation, willingly take on new challenges, and demonstrate reliable quality and service excellence
Suggest and support operational enhancements to support work efficiency
Stay aware of changing customer needs and expectations, share insights, and contribute to planning processes
Work collaboratively with colleagues, use effective judgment in balancing customer and company needs
Manage individual tasks while staying aware of broader team priorities and take accountability for delivering on individual objectives
Show willingness to help colleagues address challenges

Skills

Key technologies and capabilities for this role

Data EntryBillingInvoice GenerationEFT ProcessingQueue ManagementTransaction ProcessingClient ServiceRegistry ProcessingLien ManagementRegistration Services

Questions & Answers

Common questions about this position

What education is required for the Registry Agent position?

Post-secondary education is required.

What key skills are needed for this role?

Strong attention to detail with accurate typing of 40wpm, strong verbal and written communication skills, ability to multi-task, problem solve, research and follow instructions, and knowledge of Provincial Real Property search, Corporate and Bank Act Services, and relevant Provincial websites are required.

Is customer service experience necessary?

Customer service experience is an asset but not required.

What is the work arrangement or location for this role?

This information is not specified in the job description.

What salary or compensation is offered?

This information is not specified in the job description.

Autotrader.ca

Digital solutions for used car dealers

About Autotrader.ca

Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, allowing dealers to focus on sales without being overwhelmed by complex tools. The company uses a subscription-based model for its services and also generates revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively while providing extensive customer service and resources.

Toronto, CanadaHeadquarters

1975Year Founded

ACQUISITIONCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Employee and Family Assistance Program

Gym Membership

Wellness Program

Conference Attendance Budget

Professional Development Budget

401(k) Company Match

Performance Bonus

Risks

Increased competition from AutoScout24's expanded services pressures Trader.ca to innovate.

AutoScout24's acquisition may lead to strategic shifts disrupting Trader.ca's operations.

Potential sale by Thoma Bravo could create uncertainty affecting morale and retention.

Differentiation

Trader.ca offers a comprehensive suite of digital solutions for car dealers.

The company emphasizes simplicity and effectiveness in its digital tools.

Trader.ca provides extensive customer service and product support resources.

Upsides

AI-driven personalization can enhance user experience and increase engagement.

AR integration allows users to visualize vehicles, improving satisfaction and reducing returns.

Subscription-based car ownership models align with Trader.ca's service model, offering expansion opportunities.

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