Regional Technical Services Manager at Xylem

Fort Mill, South Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, Industrial ServicesIndustries

Requirements

Preferred - Bachelor Degree in related field or equivalent combination of education and experience
Submersible Pump experience
3-5 years of experience in service and/or rental fleet management
A minimum of 5 years of experience having led and managed a team
3-5 years’ experience in related field of pumps, pumping systems, equipment rental or construction preferred
Green Belt certification preferred or willingness to earn one within the first 18 months
Ability to handle multiple priorities and remain focused and organized
Ability to effectively communicate verbally and in writing
Ability to effectively delegate responsibility and manage the work activities of others
Proficiency in Microsoft Office products and the use of computer applications
Ability to meet and continuously maintain authorization to operate a company vehicle
Knowledge of electric submersible and pumping equipment
M&C and Electrical Skills
Familiarity with the service industry and the markets served (e.g. construction, mining, municipalities, industrial)
Ability to lift up to 50 pounds
Reside in the Gulf Coast region

Responsibilities

Lead service efforts regionally with focus on customer satisfaction
Guide the service efforts of all Flygt (and other relevant Xylem brands) OEM service facilities in the Region
Review and manage service metrics with regards to repair time to quote, time to repair and quality / warranty
Provide service and shop operational guidance to the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures
Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service)
Interface with end-users handling service problems and start-ups either by phone or on-site visit
Manage equipment repairs for the region and individual service centers
Assist with the scheduling of equipment, resources and employees for large projects, along with reviewing all associated documents in conjunction with the local branches
Assist the Regional Operations Manager and Service Center Managers to streamline operational processes through the use of LEAN principles and create standards within the region
Participates in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region

Skills

Submersible Pumps

Flygt

Service Operations

Service Metrics

Repair Management

Shop Operations

Field Service

Customer Satisfaction

Equipment Repairs

OEM Service

Training

Supervision

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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