Regional Site Specialist at Thermo Fisher Scientific

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Laboratory Services, Life SciencesIndustries

Requirements

High school diploma or equivalent experience
2 years of related experience within a laboratory setting (helpful); experience working in customer service (plus)
Able to read, write, and speak English fluently
Strong verbal and written communication skills, with a desire to deliver excellent customer service, including maintaining a professional appearance and demeanor, and upholding Thermo Fisher Scientific's values (including confidentiality)
Strong desire to serve the customer and interpersonal skills to collaborate with various levels of personnel at the customer site
Ability to independently operate handheld scanners to enter data in various systems and analytical skills to reconcile reports
Computer proficiency with intermediate skills in Microsoft Office suite; ability to multi-task and meet due dates
Ability to work primarily at customer sites, including independent work in spaces with chemical-based allergens
Ability to wear personal protective equipment (PPE) such as lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses
Ability to lift 30-40lbs typically and up to 50lbs occasionally; push/pull up to 100lbs using equipment like pushcarts, pallet jacks, mobile cylinders, forklifts
Ability to stand, walk, and conduct manual material handling (twisting, bending, reaching, lifting) for prolonged periods
Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
Ability to work overtime as needed
Must have reliable transportation

Responsibilities

Use inventory/order management electronic systems for on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
Analyze, maintain, and reconcile various reports to ensure contractual requirements are met
Proactively collaborate with the supervisor on any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes
Engage in safety programs such as hazard identification, inspections, and incident reporting/investigation as required
Participate in process improvement activities
May perform other responsibilities as assigned by management

Skills

Key technologies and capabilities for this role

inventory managementorder managementcycle countscustomer serviceglassware processingchemical inventorymedia preparationPPEhazard identificationprocess improvement

Questions & Answers

Common questions about this position

What education and experience are required for the Regional Site Specialist role?

A high school diploma or equivalent is required. 2 years of related experience within a laboratory setting is helpful, and customer service experience is a plus.

What are the key skills needed for this position?

Candidates need strong verbal and written communication skills, a desire to deliver excellent customer service, proficiency with handheld scanners and Microsoft Office, and analytical skills to reconcile reports.

Is this a remote position, or where will I be working?

The role works primarily at customer sites, which may require independent work.

What does the work schedule and environment look like?

It's a full-time standard Monday-Friday schedule in laboratory environments requiring some PPE like safety glasses, gowning, gloves, lab coat, and ear plugs. Work areas may include spaces with chemical-based allergens.

What makes a strong candidate for this role?

Strong candidates have laboratory or customer service experience, excellent communication skills, a professional demeanor, and the ability to multitask, collaborate, and uphold company values like confidentiality.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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