Regional Sales Support, Cross Border (Sea Freight) at Ninja Van

Subang Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Freight ForwardingIndustries

Requirements

Minimum 1-2 years experience in freight forwarding and logistics
Strong Data Analytics skills and Google Sheet skills
Possess positive and customer centric attitude when interacting with clients
Proven ability to multi-task
Diploma/Degree in Supply Chain Logistics preferred
Experience dealing with G-Suite is a must and preferably inhouse logistics system
Excellent communication & presentation skills (written and verbal)
Ability to communicate with all levels of the organization
Ensures tasks are completed within deadlines with priorities
Fluent in English and Mandarin

Responsibilities

Manage and follow up on quotation requests for the Sales team
Liaise with Oversea Agents to source competitive costs and provide accurate pricing
Confirm shipments with both clients and the operations team
Handle daily client communication, including shipment tracking and feedback resolution
Assist with client enquiries through appropriate escalation or direct support
Coordinate with operations teams to ensure feasibility of service offerings (e.g., shipping timelines, carrier availability, capacity constraints)
Conduct post-sale reviews to ensure service alignment with client expectations
Onboarding new clients and ensuring that new clients are onboarded with proper information
Guide & Provide SOPs or next course of action for client to commence shipment
Serve as the key gatekeeper for invoice validation, ensuring billing accuracy
Log and update shipment and deal details in internal systems
Maintain CRM and shipper databases to ensure data accuracy and visibility
Source new leads through cold calling and follow up on potential opportunities from the system or other freight forwarders
Support on weekly and monthly deck preparation
Analyze Sales & Sales support KPIs (e.g., on-time delivery rates, Buying and Selling, conversion rates, lead response times, Number of quotes generated) to identify trends and recommend improvements
Collaborate with sales and operations teams to refine pricing strategies based on seasonal demand, or route efficiency

Skills

Key technologies and capabilities for this role

Sales SupportQuotation ManagementPricing NegotiationClient Relationship ManagementShipment TrackingClient OnboardingInvoice ValidationCross Border LogisticsSea FreightSOP Development

Questions & Answers

Common questions about this position

What experience is required for this Regional Sales Support role?

Minimum 1-2 years experience in freight forwarding and logistics is required, with a Diploma/Degree in Supply Chain Logistics preferred.

What key skills are needed for this position?

Strong Data Analytics skills and Google Sheet skills, experience with G-Suite, and excellent communication skills are required, along with a positive customer-centric attitude and ability to multi-task.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this sales support position?

Candidates with 1-2 years in freight forwarding, strong data analytics and Google Sheets skills, G-Suite experience, and a customer-centric attitude with multitasking ability stand out.

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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