Recruiting Operations Lead at Intercom

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Customer Service, SaaSIndustries

Requirements

5+ years of experience in recruiting operations, program management, or a related field, ideally in a fast-paced, high-growth tech environment
Strong analytical and process optimization skills, with a track record of driving measurable improvements
Skilled in leveraging data to inform decisions and drive outcomes
Excellent project management skills with the ability to manage multiple priorities

Responsibilities

Own and optimize all recruiting systems and processes. Evaluate, implement, and integrate emerging tools and automation to drive efficiency, data accuracy, and scalability
Oversee the recruiting tech stack as system admin. Drive updates, integrations, and explore emerging technologies (including AI and automation) to improve team efficiency and candidate experience
Own the RecOps ticketing process and team support. Proactively resolve issues and drive continuous improvements to daily recruiting operations
Drive strategic, cross-functional initiatives that strengthen recruiting infrastructure, enable data-driven decision-making, and enhance overall team effectiveness
Provide guidance and support to the Dublin recruiting coordination team. Offer mentorship, assist with escalations, and maintain strong stakeholder relationships
Deliver data-driven insights and reporting to track hiring progress and optimize recruitment processes by creating robust dashboards to inform decision making
Elevate candidate and interviewer experience by identifying pain points and implementing targeted process improvements
Represent recruiting operations as a key point of contact for cross-org and company-wide projects

Skills

Recruiting Operations

Talent Acquisition

Process Optimization

Applicant Tracking Systems

Hiring Systems

Operational Excellence

Scalability

Candidate Experience

Interviewer Experience

HR Technology

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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