Receptionist - Part-Time - Onsite at SpectrumAi

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

HOA Management, Property ManagementIndustries

Requirements

Strong communication skills both verbal and written
Ability to understand and carry out oral and written requests
Problem-solving skills and detail-oriented
Working knowledge of keyboard and software navigation
Ability to multi-task and learn in a fast-paced environment
Customer service minded with the ability to work as a part of a team
Communicates professionally and accurately on the phone with homeowners
Contributes to a positive team environment
Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture
Strong organization and follow-up
Maintains a calming demeanor during customer phone interaction and peak times
Anticipates the needs of clients by continually evaluating the environment during interfacing
Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first
Experience in a front desk or receptionist position (preferred)

Responsibilities

Welcome homeowners in the office
Receive homeowner payments
Handle walk-in billing questions
Transfer calls to appropriate parties
Respond to homeowners via Live Chat and Emails
Work extensively with Outlook and software for recording correspondence
Conflict de-escalation and resolution with difficult or upset customers
Follow up on outstanding issues
Talk face-to-face to explain situations or billing issues and provide billing support
Provide high-level customer service via internal and external emails

Skills

Key technologies and capabilities for this role

Customer ServiceReceptionistFront DeskMicrosoft OutlookConflict De-escalationLive ChatEmail ResponsePayment Processing

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a part-time onsite position as a Front Desk Administrator.

What skills are required for this receptionist role?

Required skills include strong communication skills both verbal and written, problem-solving skills and detail-oriented, ability to multi-task and learn in a fast-paced environment, and customer service minded with the ability to work as a part of a team.

What is the company culture like at Spectrum Association Management?

The company has a positive culture where 99% of employees believe in the leadership and future success, 96% are proud to work there and love their coworkers, and they emphasize energetic passion, superior customer service, and contributing to a positive team environment.

What experience makes a strong candidate for this role?

Candidates with prior front desk or receptionist experience, highly organized with strong attention to detail, proactive drive, and a passion for exceptional customer service in community settings stand out.

What is the salary or compensation for this position?

This information is not specified in the job description.

SpectrumAi

Develops electronic health records for ABA therapy

About SpectrumAi

SpectrumAi develops innovative solutions for life-changing therapies, including Twyll, a next-generation electronic health record (EHR) modernizing Applied Behavior Analysis (ABA) therapy through transformative, data-driven tools. Twyll simplifies documentation and improves supervisor oversight with a modern interface, while Patterns ABA network analytics enables the transition to value-based contracting through objective data and analytics.

Los Angeles, CaliforniaHeadquarters

2021Year Founded

$28.2MTotal Funding

SERIES_ACompany Stage

AI & Machine Learning, HealthcareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

Mental Health Support

Remote Work Options

Flexible Work Hours

Unlimited Paid Time Off

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Competition from startups like Elemy, which raised $219M, poses a threat.

Scaling globally is challenging due to varying ABA therapy regulations.

Dependence on continuous funding may be unsustainable if market conditions change.

Differentiation

SpectrumAi focuses on modernizing ABA therapy with data-driven solutions.

The company collaborates with global clinical leaders in autism care.

SpectrumAi's Twyll and Patterns platforms enhance data capture and measurement in ABA therapy.

Upsides

Increased telehealth adoption enhances SpectrumAi's reach in delivering ABA therapy.

Growing interest in personalized medicine aligns with SpectrumAi's data-driven approach.

Rising demand for digital health in pediatric care expands SpectrumAi's market presence.

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