Receptionist Mon - Fri 8am-5pm at Williams

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

High school diploma or equivalent
Minimum 1 year professional experience preferably in corporate, hospitality, restaurant, or housekeeping industry
Strong customer service skills
Knowledge of MS Office and Outlook
Strong communication, organization, and attention to detail
Able to make independent decisions that conform to business needs and policy
Strong interpersonal communication skills
Excellent organizational skills
Able to meet deadlines and complete all projects in a timely manner
Must work well in a team environment
Professional attire and demeanor
Good written communication skills
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to work in a fast-paced, high energy environment
Ability to work on multiple projects simultaneously
Ability to operate basic audio/visual equipment
Professional telephone demeanor
Ability to anticipate client’s needs for meetings and events
Must be self-motivated with a positive can-do attitude
Proven customer service skills to create, maintain, and enhance customer relationships
Tech curious
Strong attention to detail
Outgoing personality
People-oriented with customer service experience in a professional environment

Responsibilities

Greet clients and visitors to the office with warmth and professionalism
Provide concierge-style support to staff, clients, and guests
Check conference room and meeting schedules throughout a shift and make note of any changes to ensure meetings are set up accurately
Make conference room, catering, hoteling office, and visitor office reservations using reservation software and calendars
Reserve and manage hoteling office spaces and re-set hoteling offices in between use
Assist clients with finding an appropriate meeting room, office, or resource, arranging alternatives, and negotiating with other parties as required to find a solution for all parties
Answer incoming calls in a cordial, professional, and timely manner and transfer calls to appropriate individuals
Communicate with supervisor or client on meeting request concerns or deadline issues
Work with clients to plan catering for meetings and events
Order catering for events and meetings, ensuring orders are received on time and accurately
Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc
Clean up and re-set conference rooms after use
Assist in maintaining kitchen and pantry areas, ensuring they are stocked and in good order
Perform light housekeeping duties such as wiping down counters and door handles, clearing conference rooms, and maintaining kitchen areas
Maintain inventory of catering supplies and order supplies as needed
Ensure conference rooms and hoteling offices are well maintained and ready for upcoming reservations; report any issues to the appropriate department
Handle light administrative duties including expense reimbursements and miscellaneous projects as assigned
Handle sensitive and/or confidential documents and information
Prepare and send out a daily visitor email
Support distribution of daily incoming and outgoing mail and packages
Support copy, print, and scan requests based on requestor specifications and requested deadline using provided MFD equipment
Ensure staff and guests are taken care of while ensuring the office runs smoothly