Receptionist at Fidelity Investments

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, SecurityIndustries

Requirements

1-3 years of prior experience in a customer experience or related role
Preferred bachelor’s degree in a related field of study
Strong interpersonal skills and keen observation abilities
Ability to perform effectively under stressful conditions
High level of integrity, professionalism, organization, and situational awareness with talent for multitasking and prioritizing efficiently
Excellent verbal and written communication skills in English
Proficiency in MS Office programs and ability to learn security-related access control software
Demonstrated adaptability to address emerging needs while fulfilling regular responsibilities related to visitor management, safety, and security breaches
Positive and team-oriented attitude
Ability to work nights, weekends, and holidays based on operational needs
Exceptional communication and social skills with ability to build strong relationships
Traits such as integrity, dependability, responsibility, accountability, self-awareness, and strong work ethic
Highly motivated with a can-do approach and collaborative team-oriented problem-solving attitude
Willingness to undergo a full background check

Responsibilities

Warmly greet and welcome visitors, creating a friendly and inviting atmosphere while following established security procedures
Manage the visitor management system or entry log to ensure accurate records and effective security measures
Perform all building access and check-in procedures, including issuing badges for guests and employees
Maintain vigilance and promptly report any suspicious behavior or unattended objects to the security team
Identify and report potential hazards and security issues (e.g., spills, obstructions, malfunctioning doors) to appropriate staff (Janitorial, Facilities Administrator, Security Managers)
Demonstrate effective verbal communication skills and active listening abilities
Utilize life safety equipment (e.g., fire extinguishers, first aid supplies, radios) when required
Administer basic first aid and CPR
Perform administrative tasks as needed
Serve as the first point of contact, representing the organization with professionalism and adhering to security protocols

Skills

Key technologies and capabilities for this role

Customer ServiceVisitor ManagementSecurity ProtocolsAccess ControlFirst AidCPRAdministrative TasksVerbal Communication

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What experience is required for the Security Receptionist role?

Candidates need 1-3 years of prior experience in a customer experience or related role, along with strong interpersonal skills, keen observation abilities, and proficiency in MS Office.

What shifts might I have to work as a Security Receptionist?

The role requires the ability to work nights, weekends, and holidays based on operational needs.

What is the company culture like for this team?

The role emphasizes a team-oriented attitude, collaboration with security professionals, and embodying values like integrity, professionalism, and a positive demeanor as a Brand Ambassador.

What makes a strong candidate for this Security Receptionist position?

Strong candidates have 1-3 years of customer experience, a preferred bachelor’s degree, excellent communication skills, the ability to handle stress, and traits like integrity, multitasking, and adaptability, plus passing a full background check.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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