Quality Supervisor at Harbinger Motors

Sturgis, Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Electric VehiclesIndustries

Requirements

Bachelor’s degree in Engineering, Quality, or a related technical field; advanced certifications (CQE, Six Sigma) preferred
5+ years of experience in customer-facing quality roles within the automotive, commercial vehicle, or EV industries
Proven ability to manage field quality issues and collaborate directly with customers and fleet operators
Skilled in root cause analysis, 8D, FMEA, and reliability data analysis for continuous improvement
Strong leadership, communication, and cross-functional collaboration skills
Willing to travel extensively (50–75%) to customer sites and service centers
Preferred: Experience with last-mile delivery fleets, EV systems, telematics, remote diagnostics, and new vehicle launches

Responsibilities

Serve as the primary quality liaison between Harbinger and HPC, representing the customer’s voice on product and service quality
Oversee shop-level quality control processes to ensure repairs and inspections meet safety, regulatory, and company standards
Lead investigations of customer-reported quality issues, driving timely, data-based root-cause analysis and corrective/preventive actions
Supervise and train technicians and inspectors on inspection standards, documentation, and continuous improvement practices
Coordinate cross-functional teams (engineering, manufacturing, service) to resolve quality concerns and communicate progress transparently
Analyze field performance and warranty data to identify systemic issues and develop improvement strategies
Conduct Vehicle Buy-Off (VBO) inspections and audits to verify quality compliance at upfitter and production sites
Support deployment of the Harbinger Quality Operating System (HQOS) to enhance reliability, serviceability, and customer satisfaction
Develop and maintain dashboards and KPIs to track field quality and vehicle reliability performance
Advocate for the voice of the customer, ensuring feedback drives continuous improvement across production, engineering, and supply chain

Skills

Quality Control

Root Cause Analysis

Continuous Improvement

Inspection Standards

Technician Training

Warranty Analysis

Vehicle Inspections

Customer Liaison

Data Analysis

Corrective Actions

Audits

Cross-Functional Coordination

Harbinger Motors

Electric vehicle manufacturer for commercial use

About Harbinger Motors

Harbinger Motors manufactures electric vehicles specifically for the commercial sector, targeting businesses that need vehicles for delivery, public transportation, and logistics. Their unique chassis design enhances the driver's experience, safety, and productivity, making their vehicles user-friendly and efficient. The vehicles are equipped with drive-by-wire steering and are designed to be ready for autonomous driving. Harbinger Motors also emphasizes ergonomics, featuring a low floor height for improved driver comfort. Unlike many competitors, they utilize a data-driven approach to understand customer needs better, allowing them to offer tailored solutions and related services such as customer support and maintenance. The goal of Harbinger Motors is to transform the commercial vehicle industry by focusing on the needs of drivers and enhancing overall vehicle performance.

Gardena, CaliforniaHeadquarters

2021Year Founded

$71MTotal Funding

EARLY_VCCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

Unlimited Paid Time Off

Paid Vacation

Meal Benefits

Risks

Increased competition from legacy manufacturers may impact Harbinger's market share.

Over-reliance on large customers like THOR Industries poses financial risks.

Rapid expansion could lead to operational challenges and quality control issues.

Differentiation

Harbinger offers a unique EV platform with zero acquisition premium.

The company focuses on driver experience, safety, and productivity in commercial vehicles.

Harbinger's vehicles are autonomous-ready with drive-by-wire steering and ergonomic design.

Upsides

Harbinger secured $400M in pre-orders, indicating strong market demand.

The company raised $73M in Series A funding, supporting growth and expansion.

Harbinger's focus on medium-duty EVs aligns with rising urban logistics needs.

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