Quality Intelligence at Alcon

Batam, Kepulauan Riau, Indonesia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Bachelor’s degree in Science or Engineering
Minimum 5 years of experience in the relevant field, with at least 2 years in the medical or pharmaceutical industry
Deep knowledge of complaint investigations and analysis
Strong understanding of CAPA and ISO 13485
Proven track record of leading complex complaints in regulated environments
Ability to travel domestically and internationally as needed

Responsibilities

Supports and at times leads and manages post-market VOC/investigations to identify root causes, establishes corrective actions and executes prevention plans in products and/or processes (both internal and external)
Establishes corrective actions for deviations, provides formal structured approach to assist in determining root cause for nonconforming events and evaluate CAPAs for lifecycle effectiveness
Reviews Deviations, Investigations, Impact Assessments and other forms of Quality documentation as assigned
Assures timely completion of CAPA items
Proficient in process, product, and data review within respective field of operation in accordance with job responsibility and function, able to troubleshoot process, material and technique-related issues
Works with Quality Organization to collect Voice of Customers and understand non-conforming events
Works with the Supplier Quality Organization to mine, analyze data and drive root cause analysis and corrective actions that will help eliminate supplier related quality issues
Analyzes data/metrics using sound statistical practices. Develops and implements solutions based on statistical analysis
Researches and writes special investigations technical summary. Reacts quickly to trends and issues detected by quality intelligence data and effectively addresses them

Skills

Key technologies and capabilities for this role

Control AutomationFDA ComplianceGMPRoot Cause AnalysisCAPAQuality AssuranceInvestigationsDeviationsImpact AssessmentsMedical Device ManufacturingQuality Control SystemsInspection Methods

Questions & Answers

Common questions about this position

What education and experience are required for this Quality Intelligence role?

A Bachelor’s degree in Science or Engineering is required, along with a minimum of 5 years of experience.

Is travel required in this position?

Yes, the ability to travel domestically and internationally as needed is required.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Alcon?

Alcon fosters an inclusive culture, recognizes contributions, and offers opportunities to grow your career, with a passion for enhancing sight and impacting global eye health.

What skills make a strong candidate for this position?

Strong candidates will have advanced technical knowledge, analytical skills for data/metrics analysis using statistical practices, experience with root cause analysis, CAPAs, investigations, and the ability to lead cross-functional teams.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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