Quality Improvement Manager at MBTA

Bolton, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Defense, AerospaceIndustries

Requirements

British Citizen or Dual UK national with British citizenship (Security Clearance requirements)
Ability to undergo HMG Basic Personnel Security Standard checks (BPSS)
Engineer/Manager with experience of structured improvement/problem solving methodologies, quality management systems, techniques, and processes
HNC/HND level qualification desirable, with experience in Engineering or Quality Assurance
Certified Lean Six Sigma Black Belt or equivalent demonstrable skillset
Excellent communication & social skills – ability to lead and influence change, and engage with diverse teams
Experience of successfully solving complex problems and delivering improvements using advanced analytical approaches, statistical tools, and techniques
Experience of leading successful improvement projects in a complex environment
Flexible approach and adaptability to work across a wide range of quality and business related topics and programmes

Responsibilities

Lead delivery of improvement across the business using structured improvement methodologies
Lead product and process investigations to conclusion using structured problem solving and improvement methodologies
Agree and identify key performance risks to target improvement support
Support and advise ongoing investigations using advanced analytical skillset and structured use of improvement/quality tools
Deliver complex analysis support using Lean Six Sigma toolset (e.g., DOE, Gage R&R, Hypothesis testing)
Promote and develop practical use of structured improvement approaches within involved teams
Hands-on delivery of improvements, working with teams to identify root causes and deliver practical, sustainable improvements
Work with key operational collaborators across MBDA to diagnose root causes of product issues and process performance gaps

Skills

Quality Assurance

Root Cause Analysis

Continuous Improvement

Process Improvement

Structured Improvement Methodologies

Multifunctional Team Leadership

Product Investigations

MBTA

Public transit services in Greater Boston

About MBTA

The Massachusetts Bay Transportation Authority (MBTA) offers public transit services in the Greater Boston area, including subways, buses, commuter rails, and ferries. It generates revenue through fare collection, providing various products like single-ride tickets, monthly passes, and the CharlieCard for convenient payment. The MBTA stands out by offering a comprehensive range of transit options and continually improving service quality and accessibility. Its goal is to enhance the customer experience while serving the transportation needs of the community.

Boston, MassachusettsHeadquarters

1964Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health insurance

Life insurance

Long-term disability insurance

Dental and vision insurance

Paid vacation, sick time, and holidays

Flexible spending accounts

Retirement plans

Risks

Accessibility concerns with Green Line 'supercars' may lead to public dissatisfaction.

'MBTA Go' app could face technical issues affecting user satisfaction.

North Station bridge project may encounter construction delays or budget overruns.

Differentiation

MBTA offers a comprehensive range of transit services in Greater Boston.

The agency provides specialized passes for flexible and convenient travel options.

MBTA's CharlieCard system simplifies fare payment for frequent commuters.

Upsides

Federal funding supports infrastructure projects like the North Station bridge replacement.

The 'Tap to Ride' system modernizes and streamlines fare collection processes.

NextGen Bus Navigation Pilot Program aims to improve bus route efficiency.

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