Quality Group Lead at Welocalize

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Localization, Quality ManagementIndustries

Requirements

Experience in quality management or leadership roles within a service-oriented environment
Ability to manage and supervise Quality Leads and Managers or teams of Quality Leads
Knowledge of Welocalize Four Pillars: Customer Service, Quality, Innovation, and Global Teamwork
Proficiency in setting and achieving Objectives and Key Results (OKRs)
Skills in performance management, including supervision, coaching, career development, time off, and expense approvals
Familiarity with business intelligence tools for monitoring performance
Understanding of quality financial and operational metrics (KPIs)
Experience with agile processes and practices
Knowledge of ISO processes, procedures, and certification support
Ability to partner with Sales for RFP responses and business development

Responsibilities

Define quarterly Group Quality OKRs in alignment with company OKRs alongside Quality leadership and Quality Leads
Ensure Squads are balanced in quality workload, resources, and bandwidth
Assist Quality Leads in measuring and reporting OKR progress
Proactively identify actions to achieve and exceed objectives
Cross-pollinate quality processes, knowledge, and efficiencies across Squads
Align Squads on quality strategies to meet OKRs
Manage performance of Squad leads, including supervision, coaching, career development, and people activities
Monitor Squad performance using business intelligence and assist in improvements
Monitor quality financial and operational KPIs
Support implementation of quality initiatives for customer satisfaction, profitability, and deliverable quality
Drive adoption of production tools per processes
Drive initiatives from Quality Leadership Team
Serve as point of escalation for Quality Leads
Adopt, implement, and govern agile processes for quality
Own and audit global processes for standardization
Partner with Sales on RFP responses and business opportunities
Support compliance efforts and quality audits
Identify efficient quality processes for new service lines
Prepare and present quality initiatives to clients as needed
Support Squads where Leads are unavailable
Ensure team is up to date on ISO processes and support certifications
Assist in productivity and efficiency reporting to achieve cost targets
Motivate Quality Leads and Managers

Skills

OKR Management

Quality Assurance

Team Leadership

Process Optimization

Performance Reporting

Customer Service

Global Teamwork

Resource Balancing

Strategic Alignment

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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