Quality Control Lead at Critical Mass

San Jose, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, Digital MediaIndustries

Requirements

Advanced English level (B2+/C1 reading, writing, and conversation)
4+ years in an advertising agency or other production or post-production studio
Leadership skills
Strong communication skills
Knowledge of editing video and audio in software including Davinci Resolve & Premiere
Broad knowledge of Adobe Suite software including but not limited to Photoshop & After Effects
Understanding of video delivery specs and exporting standards
Strong organizational skills with experience in video file sharing
Data ingest and management experience
Strong sense of catalog organization and file naming convention to manage file storage
Keen eye for design principles and strong attention to detail

Responsibilities

Monitor production compliance to provided standards and guidelines
Perform Quality control checks such as checking for copy alignment, spelling, technical specification alignment, and technical errors on outputs produced
Communicate errors and expected results clearly through written reports
Manage QC requirements and risk analysis by enforcing and improving the workflow
Attend daily and weekly meetings with production and post-production teams to gather QC requirements
Execute planning, scoping and estimation of QC efforts
Attend scheduling and kick-off calls to ensure accurate QC estimates have been provided and track incoming projects/timelines
Write test plans and onboarding documents for new accounts
Communicate day-to-day tasks to Quality Control Specialists and Seniors
Assist with task prioritization for Quality Control Specialists and Seniors as needed
Mentor Quality Control Specialists and Seniors by sharing best practices and hosting knowledge-share sessions
Be available to answer questions from Quality Control Specialists and Seniors about the day-to-day work
Monitor e-mail inbox and communication channels for incoming work
Report QC project status to Design Supervisors, Producers, and QC Director
Organize, track, and ensure quality of final files before delivery to trafficking team or clients
Maintain and develop internal QC status tracking documents and general documentation on QC processes
Escalate risks and solutions to Quality Control Director
Assist with data ingest and file archival on our various cloud tools and servers alongside the Asset Management team as needed
Nurture team building and culture through proper initiatives

Skills

Key technologies and capabilities for this role

Quality ControlRisk AnalysisWorkflow ManagementProduction ComplianceTechnical SpecificationsWritten ReportsProject PlanningScopingEstimationTeam LeadershipCommunication

Questions & Answers

Common questions about this position

What salary or compensation is offered for the Quality Control Lead position?

This information is not specified in the job description.

Is this Quality Control Lead role remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Quality Control Lead role?

Key skills include excellent communication, organizational and interpersonal skills, experience leading QC specialists, and enthusiasm for technology and innovation.

What is the company culture like for this Quality Control Lead position?

The culture emphasizes a professional and structured approach to production and Quality Control, enthusiasm for foundational growth and future success, teamwork across disciplines, and a fast-paced advertising environment.

What makes a strong candidate for the Quality Control Lead role?

Strong candidates are self-starters with experience leading QC teams, excellent communication for collaborating with producers and artists, and a passion for technology in a fast-paced environment.

Critical Mass

Digital experience design and marketing agency

About Critical Mass

Critical Mass is a digital experience design agency that creates engaging digital solutions for clients in various industries, including automotive, finance, healthcare, and retail. The agency focuses on delivering tailored digital strategies, user experience (UX) design, and technology solutions. Their services encompass website design and development, digital marketing campaigns, social media management, and data analytics. Critical Mass differentiates itself from competitors through its collaborative approach, working closely with clients to co-create solutions that resonate with their target audience. The company aims to simplify complex digital challenges and provide user-friendly solutions while nurturing talent through programs like the Critical Mass Artist In Residence (CM AIR) and Trailhead.

Calgary, CanadaHeadquarters

1996Year Founded

$238KTotal Funding

M_AND_ACompany Stage

Data & Analytics, Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Professional Development Spending Account that can be used for conferences, courses, subscriptions, books

Competitive pay and benefits

Match charitable donations up to $100USD

Flexible, reasonable work-from-home arrangements whenever possible

Risks

Emerging digital agencies in Canada threaten Critical Mass's market share.

Rebranding with BlackSquare may misalign with Diageo's brand vision, affecting collaborations.

Public health disinformation focus may attract scrutiny, impacting reputation in studied regions.

Differentiation

Critical Mass excels in advanced UX design and data analytics.

The company specializes in voice interface design and AI-driven customer interactions.

Critical Mass offers integrated marketing communications and omnichannel strategies.

Upsides

Increased demand for personalized digital experiences boosts Critical Mass's core services.

The rise of e-commerce aligns with Critical Mass's expertise in digital identity solutions.

Growing digital ad expenditure in Canada expands the market for Critical Mass's services.

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