Quality Auditing Analyst with German at Accenture

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Business Process Outsourcing, Sales, Quality AssuranceIndustries

Requirements

At least 1-year of experience in Quality
At least 1-year sales experience primarily outbound sales upselling, cross selling, online sales, or telemarketing relationship sales, ad sales, digital marketing
Strong understanding of sales processes, techniques, and best practices
Excellent analytical and problem solving skills
Proficiency in using quality monitoring tools and CRM software
Strong communication and interpersonal skills
Attention to detail and a high level of accuracy in work
Ability to work independently and as part of a team
Fluency in German
Good level of English

Responsibilities

Complete quality audits of agent transactions each month per agreed schedule
Provide timely, relevant, and possibly sensitive feedback to agents and their team manager
Create and complete Quality Assurance reports and distribute to stakeholders
Analyze quality results and provide training, process, and quality improvement recommendations
Participate in internal and external client meetings re quality processes, the quality form, or quality improvement initiatives
Participate in and or manage monthly calibration sessions with internal stakeholders and or the client
Improve agent performance through the completion of side by side coaching
Maintain all quality assurance metrics
Fulfil other quality coaching assignments as needed

Skills

Quality Auditing

Sales Processes

CRM Software

Quality Monitoring Tools

Analytical Skills

Problem Solving

Communication

German

English

Quality Assurance Reporting

Coaching

Calibration Sessions

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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