Intercom

QA Automation Engineer

Guadalajara, Jalisco, Mexico

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SoftwareIndustries

About Intersog

Intersog is a software construction business with our head office in Chicago, USA, and R&D offices in Europe and North America. Our international team is composed of talented people with many different backgrounds, who are focused on delivering engineering excellence and meeting clients’ needs. We are professional, dynamic, and distinctive. This makes us unique and allows us to grow our talent and deliver client projects. We’re proud of our specialists who enjoy the work they do and truly believe in Intersog’s mission: to make our customers happy through the dedication and professionalism of our team.

Responsibilities

  • Design, build, and maintain automated test suites using Playwright, Appium, and Selenium across web and mobile platforms.
  • Write robust end-to-end, integration, and regression tests in JavaScript/TypeScript and Python.
  • Actively contribute to frontend and backend codebases to support testability, implement fixes, and integrate automation logic.
  • Configure and maintain CI/CD pipelines using GitHub Actions, and AWS CodeBuild to run scheduled and ad-hoc tests.
  • Use observability tools like Sentry and Datadog to trace bugs, review logs, and analyze performance issues through session recordings and alerts.
  • Leverage AI-powered testing tools and techniques to improve test coverage, identify flakiness, and optimize regression workflows.
  • Collaborate closely with a small team of developers, product stakeholders, and designers to embed quality into every stage of the development lifecycle — from design and planning through release and monitoring.
  • Participate in test strategy reviews, code reviews, and continuously improve QA practices.

Requirements

  • 3+ years of experience in QA automation engineering or similar role.
  • Proficient in JavaScript/TypeScript and Python for writing automation and contributing to product code.
  • Hands-on experience with Appium for mobile automation on both Android and iOS platforms (required).
  • Experience with Playwright and/or Selenium for web automation.
  • Strong command of CI/CD pipelines and automated test integration using GitHub Actions, AWS CodeBuild, and Jenkins.
  • Proficient in using Sentry, Datadog, or equivalent tools to monitor logs, detect issues, and debug across environments, helping Engineers quickly identify root cause.
  • Comfortable navigating and contributing to both frontend and backend systems.
  • Strong debugging, analytical, and communication skills.

Preferred Skills

  • Experience working with modern frontend frameworks (e.g., React, Next.js) and backend stacks (e.g., Node.js, Flask, Django).
  • Familiarity with Docker, Kubernetes, or other containerized environments for test execution.
  • Exposure to performance, load, or stress testing tools.
  • Working knowledge of or interest in AI-assisted testing platforms (e.g., test generation, predictive failure detection).
  • Agile development experience and a bias toward iterative testing and rapid feedback.

Benefits

  • You will be with a small team, so your contributions will have a big impact.
  • You will be working with motivated and talented team members who will help you grow your skills.
  • Remote Office - you choose the place where you want to work.
  • We are not strict about hours as long as the work gets done and you are available when people need to connect.

Additional Details

  • Employment Type: Full-time
  • Workplace: Remote
  • Language: English
  • Department: PSM
  • Published: 2025-08-05

Skills

Playwright
Appium
Selenium
JavaScript
TypeScript
Python
CI/CD
GitHub Actions
AWS CodeBuild
Sentry
Datadog
AI-powered testing
Automation
End-to-end testing
Integration testing
Regression testing
Mobile automation
Android
iOS

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters
2011Year Founded
$234.2MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.
Major tech companies' AI advancements may outpace Intercom's offerings.
Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.
The platform supports over 600 million monthly active end users globally.
Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.
Omnichannel communication trends align with Intercom's integrated messaging solutions.
E-commerce expansion drives demand for robust customer support systems like Intercom.

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