QA Automation Engineer

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

Candidates must have at least 3 years of experience in QA automation engineering and proficiency in JavaScript/TypeScript and Python for writing automation and contributing to product code. Hands-on experience with Appium for mobile automation on both Android and iOS platforms is required, along with experience with Playwright and/or Selenium for web automation. A strong command of CI/CD pipelines and automated test integration using GitHub Actions, AWS CodeBuild, and Jenkins is necessary, as is proficiency in using Sentry, Datadog, or equivalent tools for monitoring and debugging. The role requires comfort navigating and contributing to both frontend and backend systems, along with strong debugging, analytical, and communication skills. Preferred qualifications include experience with modern frontend frameworks, backend stacks, containerized environments, performance testing tools, AI-assisted testing platforms, and Agile development.

Responsibilities

The QA Automation Engineer will design, build, and maintain automated test suites using Playwright, Appium, and Selenium across web and mobile platforms. They will write robust end-to-end, integration, and regression tests in JavaScript/TypeScript and Python, and contribute to frontend and backend codebases to support testability, implement fixes, and integrate automation logic. Responsibilities include configuring and maintaining CI/CD pipelines using GitHub Actions and AWS CodeBuild, using observability tools like Sentry and Datadog to trace bugs and analyze performance issues, and leveraging AI-powered testing tools to improve test coverage and optimize workflows. The engineer will collaborate closely with developers, product stakeholders, and designers to embed quality throughout the development lifecycle, participate in test strategy reviews and code reviews, and continuously improve QA practices.

Skills

Playwright

Appium

Selenium

JavaScript

TypeScript

Python

CI/CD

GitHub Actions

AWS CodeBuild

Sentry

Datadog

AI-powered testing

Automation

End-to-end testing

Integration testing

Regression testing

Mobile automation

Android

iOS

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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