[Remote] PT Clinical Navigator (Shift: 8:30AM - 5:30PM CST / 9AM - 6PM EST) at TailorCare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Doctor of Physical Therapy, Doctor of Physiotherapy (DPTs), or Master of Physical Therapy (MPTs) required
Current, unrestricted PT license in Texas (Compact License strongly preferred)
Willingness to obtain additional licensure in new states based on TailorCare’s market expansion
Minimum 2 years of relevant experience in physical therapy or MSK-related clinical roles
Strong written and verbal communication skills tailored to clinical and non-clinical audiences
Experience using data to optimize clinical workflows and identify opportunities for improved patient outcomes
Demonstrated ability to navigate fast-paced, evolving environments with autonomy and accountability
High comfort level with technology, including Google Suite, CRMs, dual-monitor workflows, and real-time communication platforms
Preferred
Prior experience in digital

Responsibilities

Patient Navigation
Conduct clinical intake assessments and gather key information to evaluate patients’ MSK conditions, identify goals, and determine treatment needs
Build trust-based relationships using empathy, clinical insight, and motivational interviewing techniques
Provide education, shared decision-making, and guidance to help patients understand treatment options and commit to evidence-based care plans
Monitor patient progress and proactively provide motivational coaching to support therapy adherence and celebrate key milestones along the care journey
Identify and address barriers to care (physical, emotional, behavioral, or social) through personalized strategies and interventions
Serve as a liaison between patients, care teams, and external providers to ensure continuity and coordination of care
Deliver timely clinical updates and communicate key milestones or concerns throughout the care journey
Team Collaboration
Escalate complex cases to appropriate team members for additional support or clinical decision-making
Partner with care team members across the organization to ensure seamless patient experiences
Provide peer support by sharing patient communication insights and reinforcing best practices
Participate in team meetings, knowledge-sharing forums, and workflow alignment sessions to enhance collaboration and productivity
Documentation & Efficiency
Accurately document all patient interactions and assessments
Adhere to established protocols for call times, assessments, etc., balancing personalized interactions with efficiency, time management, and productivity
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Physical TherapyMusculoskeletalClinical AssessmentMotivational InterviewingPatient NavigationEvidence-Based PracticeTelehealthPatient Education

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, TailorCare is a remote-first company, and the role is performed in a virtual, high-volume call center environment.

What are the required skills for the Clinical Navigator role?

The role requires licensure as a physical therapist, clinical expertise in musculoskeletal conditions, strong communication skills including empathy and motivational interviewing, and the ability to build trust-based relationships.

What is the company culture like at TailorCare?

TailorCare has a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve patient lives, valuing experiences and perspectives from all backgrounds.

What are the shift hours for this position?

The shift is 8:30AM - 5:30PM CST or 9AM - 6PM EST.

What makes a strong candidate for this Clinical Navigator role?

A strong candidate is a licensed physical therapist with expertise in MSK conditions, excellent communication and empathy skills, experience in patient navigation or motivational interviewing, and the ability to thrive in a collaborative, high-volume virtual environment.

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Risks

Integration challenges with RecoveryOne could lead to operational inefficiencies.

Regulatory scrutiny may arise from the RecoveryOne acquisition.

Dependence on health plan partnerships could impact revenue if relationships change.

Differentiation

TailorCare offers personalized care navigation for musculoskeletal pain management.

The company partners with health plans to provide cost-effective care solutions.

TailorCare integrates virtual physical therapy through its acquisition of RecoveryOne.

Upsides

The rise of telehealth expands TailorCare's digital health service opportunities.

Partnerships with major health plans enhance TailorCare's market reach.

Focus on value-based care aligns with TailorCare's cost-reduction model.

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