Clinical Operations Vendor Manager
Abata TherapeuticsSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- Minimum master’s qualification as a psychologist / social worker or equivalent
- Registration with HPCSA/SACSSP, BACP or related clinical body
- 5+ years’ experience in EAP, mental health, or clinical operational setting, ideally interacting with affiliate mental health counsellors
- Experience working in Google suite, Salesforce, Tableau, ZenDesk, Jira and Asana is preferred
- Preference will be given to candidates with international work experience
- 3+ years management experience
- Strong clinical skills to deal with a wide range of complex clinical issues across a multitude of cultures
- Experience with family counseling, couples counseling, and child counseling
- Ability to prioritize among competing demands
- Exceptional project management skills
- Experience and expertise in a complex operation setting
- Experience in the development of processes & protocols
- Excellent administrative skills, written and verbal communication skills
- Excellent English speaking skills
- Willing and able to work shift hours: 9am-6pm with availability to flex schedule to attend evening meetings 2-3x/week
- Based in South Africa (remote)
Responsibilities
- Supervise 5-10 team members who deliver clinical and operational provider and client support and services
- Design, implement, and iterate operational processes for case management using Lyra’s clinical CRM
- Provide supervision and assist with consultation and management of high risk and complex cases
- Strong business and commercial awareness
- Manage provider payment function for international network of counselors
- Continually work to streamline invoice processes and ensure accurate and timely payments
- Monitor and report network performance related to clinical outcomes and member satisfaction and adhere to performance guarantees
- Confirm and troubleshoot any issues with CRM performance
- Submit and monitor technical tickets for investigation of issues
- Update and maintain onboarding documentation and resources
- Support maintenance of accurate provider database reflecting provider specialties and fees
- Drive continuous process improvement/efficiencies for global clinical operations
- Drive provider engagement, communication and build strong relationships across the network
- Develop, update, and add resources to provider portal
- Develop and deliver live and recorded workshops (flexible time zones) for mental health clinicians around the world on operational and clinical topics, in collaboration with other teams
Skills
Team Management
Clinical Case Management
CRM
Operational Processes
Risk Management
Provider Relations
Invoicing
Shift Work
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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