Wonderschool

Provider Onboarding Manager, Michigan

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education, Biotechnology, ChildcareIndustries

Requirements

Candidates should possess at least 3 years of experience in onboarding, customer service, or account management within the technology or education sectors, along with prior experience utilizing CRM solutions such as Hubspot. They must demonstrate exceptional written and verbal communication skills through various channels, including email, video demos, and audio calls, and be willing to travel up to 50% of the time. Fluency in Spanish is preferred, and candidates should embody Wonderschool’s core values of Delight Customers, Be Scrappy, and Be a Driver.

Responsibilities

The Provider Onboarding Manager will deliver an excellent Provider experience by managing the onboarding process, training and onboarding Providers to the Wonderschool suite of products, supporting new Providers in their journey to opening and licensing, and helping Providers grow their businesses. They will also track provider journey within CRM (Hubspot), work closely with sales, customer support, and engineering to report issues and bugs, and empower Providers to become self-starters and adept users of Wonderschool’s products.

Skills

CRM (Hubspot or similar)
Customer Service
Account Management
Communication (verbal and written)
Technology Product Onboarding
Licensing Regulations
Bilingual (Spanish - preferred)

Wonderschool

Connects parents with childcare providers

About Wonderschool

Wonderschool connects parents with quality preschools, daycares, and in-home childcare programs. The platform works by recruiting and training childcare providers through a 12-week program, even if they lack prior licensing. This training helps providers gain the skills needed to run successful childcare programs and assists them in obtaining the necessary licenses and meeting health and safety standards. Unlike many competitors, Wonderschool offers a subscription-based service that provides childcare providers with tools like automated billing, parent communication portals, and ongoing professional development. The goal of Wonderschool is to simplify the childcare process for both parents and providers, ensuring high-quality care while reducing administrative burdens for providers.

Key Metrics

San Francisco, CaliforniaHeadquarters
2016Year Founded
$47.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Social Impact, EducationIndustries
51-200Employees

Risks

Increased competition from other tech-driven childcare platforms poses a threat.
Regulatory scrutiny over AI use in staffing could impact operations.
Economic downturns may reduce spending on childcare services, affecting revenue.

Differentiation

Wonderschool offers a unique platform for home-based childcare and preschool programs.
The company provides comprehensive support, including licensing and marketing, for childcare providers.
Wonderschool's marketplace connects parents with high-quality childcare options efficiently.

Upsides

Wonderschool raised $25 million to address childcare deserts and expand services.
Partnerships with state departments enhance training and support for childcare providers.
Growing demand for flexible childcare solutions boosts Wonderschool's market potential.

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