Metro Service Manager - Michigan / Wisconsin
HopSkipDriveSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education, Biotechnology, ChildcareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Not provided
- Base Location: Michigan
Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes as well as in the government and non-profit sectors. Our products enable childcare providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace. Wonderschool is looking for an exceptional Provider Onboarding Manager to support our provider network through product onboarding, business sustainability, and growth and licensing. You will interact daily with Providers and are quick to learn about technology products and licensing regulations.
Requirements
- Experience: 3+ years of onboarding, customer service, or account management experience in the technology or education space.
- CRM Experience: Prior experience using Hubspot or another CRM solution.
- Communication Skills: Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls.
- Travel: Willingness to travel up to 50%.
- Language Skills: Fluency in Spanish (preferred).
- Values Alignment: Demonstrated embodiment of Wonderschool values: Delight Customers, Be Scrappy, Be a Driver.
Responsibilities
- Deliver an excellent Provider experience by managing the onboarding process for Providers.
- Train and onboard Providers to the Wonderschool suite of products.
- Support new Providers in their journey to become opened and licensed.
- Help Providers grow their businesses and make more money.
- Track provider journey in CRM (Hubspot).
- Work closely with sales, customer support, and engineering to report issues and bugs.
- Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschool’s products.
Application Instructions
- Not provided
Company Information
Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes as well as in the government and non-profit sectors. Our products enable childcare providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace.
Reports to: Senior Manager, Provider Operations.
Skills
CRM (Hubspot or similar)
Customer Service
Account Management
Communication (verbal and written)
Technology Product Onboarding
Licensing Regulations
Bilingual (Spanish - preferred)
Wonderschool
Connects parents with childcare providers
About Wonderschool
Wonderschool connects parents with quality preschools, daycares, and in-home childcare programs. The platform works by recruiting and training childcare providers through a 12-week program, even if they lack prior licensing. This training helps providers gain the skills needed to run successful childcare programs and assists them in obtaining the necessary licenses and meeting health and safety standards. Unlike many competitors, Wonderschool offers a subscription-based service that provides childcare providers with tools like automated billing, parent communication portals, and ongoing professional development. The goal of Wonderschool is to simplify the childcare process for both parents and providers, ensuring high-quality care while reducing administrative burdens for providers.
San Francisco, CaliforniaHeadquarters
2016Year Founded
$47.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Social Impact, EducationIndustries
51-200Employees