Property Support Specialist at Placemakr

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, HospitalityIndustries

Requirements

Willingness to travel 75%+ of the time to provide on-site support during onboardings, off-boardings, transitionary projects, leadership vacancies, and personnel support needs
Detail-oriented with strong planning skills to manage new and ongoing projects with moving deadlines
Ability to effectively manage competing priorities
Exceptional people and team leadership skills, including training, motivating, recognizing team members, driving accountability, consistency, and a culture of high achievement
Demonstrate Placemakr values: Own It, Make It Better, Treat People Right
Collaborative mindset to bridge communication between Property Operations and non-property teams
Access to a workspace and reliable Wi-Fi (for remote-first aspects)

Responsibilities

Provide on-site support to newly acquired buildings and existing property operations teams by managing and executing timelines, budgets, and projects
Act as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives
Train and project manage on-site operations teams in logistics for transitioning properties, including accepting units, coordinating FF&E and OS&E, and executing Placemakr Customer Experience standards
Provide hands-on executional support throughout property lifecycles
Bridge communication across Property Operations and non-property teams to relay issues, questions, changes, and needs during transitionary periods and ongoing operations
In partnership with the Manager, Property Support, set up processes and structure to make on-site operations seamless
Execute day-to-day operational tasks related to on-site stand-up, wind down, or ongoing operations projects, including staffing gaps and rollout of new initiatives
Facilitate trainings for new team members on property operations and leadership teams at various levels
Execute on and support development of SOPs

Skills

Key technologies and capabilities for this role

Project ManagementBudget ManagementTeam TrainingLeadershipLogistics CoordinationProperty OperationsTimeline ManagementOn-site Support

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, it is a remote-first role where team members can enjoy the freedom to choose their location as long as they have access to a workspace and reliable Wi-Fi, with biannual in-person get-togethers across the US.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Property Support Specialist role?

The role requires being detail-oriented, a strong planner, and skilled at managing projects with moving deadlines, competing priorities, leadership, and people-related support effectively.

What is the company culture like at Placemakr?

Placemakr fosters a collaborative and driven culture, emphasizing execution, great experiences for residents and guests, and biannual in-person get-togethers to support collaboration in a remote-first environment.

What makes a strong candidate for this position?

Strong candidates are collaborative, driven, detail-oriented planners who excel at managing projects, timelines, budgets, competing priorities, and providing leadership and hands-on support to property teams.

Placemakr

Online platform for making reservations

About Placemakr

Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. It targets both individuals and businesses looking for an efficient booking process. Placemakr operates by charging businesses a fee for using its platform, which helps streamline their booking management and attract more customers. The goal of Placemakr is to simplify the booking experience for users while offering valuable services to businesses across different industries.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$183.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Phone/Internet Stipend

Stock Options

Performance Bonus

Risks

Rapid expansion in Texas may strain operational resources and lead to management inefficiencies.

Integration of Amazon's technology may face challenges related to data privacy and security.

New brand concepts like 'Hosted by Placemakr' may dilute core offerings and confuse customers.

Differentiation

Placemakr offers pop-up hotels in luxury apartment buildings, blending home and hospitality.

The company integrates Amazon's Just Walk Out technology, enhancing guest convenience and experience.

Placemakr's platform features a modern design, streamlining the booking process for diverse clients.

Upsides

Expansion in Texas with new properties diversifies offerings and captures different market segments.

W. Edward Walter's addition to the board brings valuable real estate and hospitality expertise.

Partnerships with universities introduce tech-forward solutions, enhancing competitive edge and innovation.

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